Business QA Lead

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve around 40 million customers worldwide through a network that covers 63 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.
Wealth & Personal Banking serves more than 50 million customers worldwide with a complete range of Wealth & Personal Banking services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Business  QA & Testing Analyst. .

·  Responsible for coordination Business Testing with the local countries for changes to the digital channels in public website, Internet Banking, Share dealing, and Mobile
·  To ensure these meet customer expectations both internal and external, ensuring defects are identified before release
·  Undertake test preparation for a variety of projects resource estimating, planning, scoping, identifying data and environment requirements.
·  Write and review range of testing documentation.
·  Coordinate testing tasks for specific projects, progress issues and escalate where necessary.
·  Regularly review testing processes in order to identify ways to improve efficiency.
·  Plan and support validation activity for live releases of new services.
·  Coordinate activity of testers on multiple projects and provide support/coaching
·  Establish close working relationships within WPB Channels Transformation
·  Work collaboratively with software delivery and change delivery, Marketing and operational areas
·  Review test documentation and provide coaching and feedback to colleagues
·  Adoption and use of testing standards and processes
·  Chair and attend project update meetings, deliver project updates and escalate any known issues and concerns
·  Adherence to mandatory objectives
·  Alignment of activity to departmental governance

Requirements

·  Excellent knowledge and experience of the testing process
·  Ability to influence and challenge to ensure that customer needs are represented
·  Good knowledge of the digital channels, and strong awareness of customer expectations
·  Excellent awareness of technology and the internet including browsers, operating systems and devices
·  Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
·  A strong team player who is highly collaborative recognizing their specialized role in the department and acknowledging other areas and individuals roles and responsibilities.
·  Good communication skills, both written and verbal, to explain complex issues
·  Good decision making skills to be able to evaluate importance of defects found during testing, based on impact
·  Enthusiastic and self-motivated
·  Innovative having the ability to approach things differently or do different things to deliver goals
·  Cantonese speaker/English Fluent

 

HSBCLL/GZ*

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (Guangdong) Limited***