Business Implementation Officer

Job description

Job description

Some careers shine brighter than others.  

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients

HSBC Insurance, UK are responsible for the manufacturing, sourcing and supply of insurance products and services for HSBC UK, first direct, M&S Bank and Commercial Banking, with external distribution for several product lines under both the HSBC and other brands. 

The Business Implementation Officer will support the delivery of regulatory/mandatory/strategic projects into Operations through the introduction of new technology and system functionality, business reengineering and/or restructuring.  You will also provide a quality service in the implementation of projects designed to improve customer service and reduce costs to the business and support the management of operational risks resulting from change initiatives.

This is a fantastic opportunity to secure a role within Insurance Operations and gain a wealth of knowledge across Insurance UK.

Your responsibilities will include the following:

• Support the implementation of change activity projects into Insurance operations, in line with agreed guidelines and methodology.
• Work collaboratively with key stakeholders and specialist areas, seeking guidance where required.
• Support the effective resolution of any risks or issues that could impact the outcome of the project, to prevent potential customer or business impacts.  
• Undertake and oversee User Acceptance Testing to ensure accuracy of system changes made during a project. 
• Produce detailed project documentation. Also, carry out analysis to create and monitor high-level and comprehensive plans for the attention of different levels of management and staff.

Requirements

To be successful in this role you should meet the following requirements:

• Previous experience working in a transformation or change environment.
• A demonstrable background in problem solving, ownership and taking initiative.
• The ability to quickly understand new or complex information, with a keen sense of attention to detail, project planning and time management skills. 
• Strong written and verbal communication skills.
• Experience of working in the Insurance sector, or having an Operations background is desirable, along with knowledge of Jira, Confluence and Agile project methodology.

This is a full-time role and the base location for this role will be central Bristol. There may be the opportunity for hybrid working subject to business agreement.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.