Business Analyst, Wholesale Credit Risk

Job description

Role Title: Business Analyst, Wholesale Credit Risk
Business: Change Delivery, Group Wholesale Credit Risk
New or Existing Role? New
 
Role Purpose


GCD Business Analysts are at the centre of how GCD shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management.

Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions.

The Business Analyst’s Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class business processes. Business Analysts will often lead design workstreams or teams, managing other GCD Analysts, SMEs and resources from our delivery partners.
 
Key Accountabilities
Impact on the Business


Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved

Brings structure and order to undefined problems and/or large scale problems, making them easier to address and solve

Uses systemic thinking and creativity in devising solution options

Evaluates relative costs, benefits and obstacles of potential solutions before implementing

Articulates or translates complex information in clear, meaningful and structured way to suit audience

Understands the Group’s priorities, business drivers, competitors  and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.

Questions small-scale business decisions that do not demonstrate alignment to the Group’s commercial strategy

Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively

Thinks ahead to identify potential risks to service or performance  and deals with them proactively; effectively manages review  processes to identify quality issues early

Builds effective working relationships with analysis and design teams in our delivery partners and works well with external partners

Often acts as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements  gathering, design, change or implementation approach. May  conduct one off business research and analysis tasks related to programme or project scope.

 

Customers / Stakeholders

Primary customers for the Wholesale Credit Risk Change Delivery function are:

Group and Local Wholesale Credit Risk functions

Group and Local Wholesale Regulatory and Risk Analytics functions

GBM and CMB Relationship Managers

GBM and CMB Credit Operations functions

Group Legal (as demanded by specific project need)

Group and local Regulatory and Financial Crime Compliance (as demanded by specific project need)

The Business Analyst initially work with the project manager and senior management and project sponsors to help define and scope the project.  As the project progresses, the business analyst will also work with the assigned project resources, business partners and delivery partners as necessary. 

 

Other stakeholders on projects will include (as demanded by specific project need):

Wholesale Credit Risk Software Delivery

Other software delivery functions

Other change delivery functions

Regulatory authorities

Other service delivery functions

Data service providers

Software, data and service vendors

The business analyst will interact primarily with line staff in these areas, but with management as necessary. 
 
Leadership & Teamwork


Promotes pace and energy within the team and leads by example

Understands differences between people as an opportunity to learn from varied viewpoints

Gains a clear understanding of others’ point of view by listening, asking clarifying questions and reflecting back; encourages and facilitates open and honest debate with tact and integrity, even where sensitive issues are involved

Supports others design efforts where they have relevant experience and operates in a collaborative manner

Organises team engagement and motivation initiatives (e.g. learning and development opportunities, team networking events etc.)

Builds professional relationships and networks with people in or outside the team as part of day-to-day work

Seeks opportunities to work collaboratively across boundaries (e.g. with different teams, geographies, cultures etc.)

Manages a team and the performance of individuals against performance objectives and project or programme plan
 
Operational Effectiveness & Control


Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner

Identifies areas of impact on the target operating model and designs activities to mitigate impact

Manages requirements traceability through design and delivery

Utilises financial skills to develop a high level business case, considering investment and high level benefits

Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and  actual implementation (including reporting status and issues)

Manages the change audience through the commitment curve with communications, training and development

Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost)

Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on  programme plan and provides accurate estimates for handling new requirements, design changes and scope

Supports project or programme resourcing activities

Allocates tasks and objectives to other analysts on a project or programme
 
Major Challenges


Content heavy role – Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise

Stakeholder complexity – Business Analysts will often need gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no GCD supervision.

Multi-disciplinary – Business Analysts need to be able to shape business requirements and solution designs that encompass all aspects of the delivery (customer, people, process, policy, technology - system, data, infrastructure, etc). Often Business Analysts will work across multiple projects at the same time.
 
 
Role Context


Group Wholesale and Market Risk is responsible for managing HSBC Group’s largest credit and market risk exposures.  The change delivery function is responsible for delivery of change projects across WMR globally, working at local, regional and group levels.  The team is responsible for process and organizational change as well as managing systems and technology projects. 

The role forms a key part of the Wholesale Credit Risk Change Delivery team, which is responsible for systems and processes supporting credit rating, credit approval, customer and reference data and management information.  The team reports to the global head of change delivery for WMR, but has a strong interface to the global head of wholesale credit and to the head of global wholesale regulatory and risk analytics. 

The business analyst is a major point of contact with the business and IT. The jobholder works independently and has a high level of flexibility to consult with the business at all levels. They will need to have the ability to work closely with and build good relationships with Software Delivery, IT Operations, Service Delivery, and with other delivery partners and Global Functions. The jobholder is expected to successfully engage in multiple initiatives simultaneously, taking a lead analyst role in larger projects, directing all analyst activity.
 
Management of Risk


The jobholder will also continually reassess the operational risks and likelihood of operational risk occurring. This will be achieved by reviewing risks associated with the role and inherent in the business, taking account of changing global economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new processes. Effective and timely remedial action should be evidenced. Group Programmes and regional/local programmes/projects must be managed in accordance with the Group Controls Framework and with relevant FIMs. Solutions must comply with applicable legal and regulatory requirements - albeit that inherent in the role is the requirement to challenge our interpretation of these requirements to ensure that we take a commercial approach to their implementation.
 
Observation of Internal Controls


The jobholder will adopt the Group Compliance Policy by escalating any identified compliance risk in liaison with, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. Business Analysts adhere to the Groups standard tools and methodologies :

GCD Business Consulting Framework

GCD Process Reengineering Framework

GCD Initiation Framework

GCD C&I Framework

GCD Project Management Framework

GCD Programme Management Framework

Group Standard Business Case

GCD tools like Clarity and Open Workbench

Desired profile

Knowledge & Experience / Qualifications
Knowledge


Generic Change Management

Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques

A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery

Outstanding understanding of HSBC Group structures, processes and objectives

Very strong knowledge of the external environment – regulatory, political, competitors etc.

Basic Business reengineering knowledge

Business analysis, requirements gathering and design techniques

Change management and implementation management techniques and approaches Wholesale Credit Risk

Understanding of credit rating methodologies and systems and related systems architecture

Credit approval processes and related systems architecture

Data management approaches and technology
 
Experience


Proven track record as an outstanding analyst, consultant and/or project manager

Overall financial services industry knowledge with specific functional expertise

Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects

Exposure to business case development and a sound understanding of how design enablers underpin business benefits

Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc).

Effective communication, inter-personal and negotiating skills

Excellent decision making and problem solving ability

Sound judgmental skills to identify and resolve problems

Experience of managing resources using appropriate communication, delegation and planning skills

Ability to motivate and lead people, employing appropriate management styles

Proven ability to work across regions whilst maintaining a global perspective

Proven ability to work with senior stakeholders and business sponsors
 
Capabilities


Business Analysis & Design

Achieving Excellence

Delivery at Pace

Impactful communication

Business Case and Benefits Realisation

Change and Implementation Management

Planning and Plan Management

Stakeholder Management

Problem Solving and Critical Thinking

Collaboration

Commerciality

Process Re-engineering

Resource and Team Management

Consultancy
Qualifications and Accreditations


Certified Business Analysis Professional (CBAP) – Expected to work towards qualification

Lean Six Sigma Green Belt

Degree in Business Information Systems or a related field – Differentiator

Degree in business administration / management / economics, engineering and science – Differentiator
 

 
We are an equal opportunity employer and are committed to creating a diverse environment.
 
 
 
 

About HSBC

HSBC est l’une des plus grandes banques internationales avec une présence dans plus de 85 pays dans le monde. Elle a été créée en 1865 sous le nom de « The Hongkong and Shanghai Banking Corporation », et son siège social est basé à Londres. En France, HSBC totalise environ 400 agences et près de 10 000 salariés, avec une spécialisation dans plusieurs activités : une banque pour les particuliers, spécialisées notamment dans la gestion de patrimoine, une banque privée (gestion de fortune), une banque d’entreprises, qui s’appuie sur le réseau de l’ensemble du groupe HSBC dans le monde, et une banque de financement, d’investissement et de marchés. En 2012, HSBC France a réalisé un résultat avant impôt de 450 millions d’euros.