Business Analyst, GSC's

Job description

Business:

Global Service Delivery

Open positions:

2

Role Title:

Business Analyst – Global Change Management

Global Career Band:

6

Location: (Country/City) :

Hyderabad / Bangalore

Shift Timing:

Rotational

Hiring Manager Name:

Recruiter Name :

D Sridhar Rao

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=/hrsp?id=kb_article_preview&sys_id=0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.

https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

Why join us? (Overview of Dept./Function)

· HSBC Technology and Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HTS combines global expertise and technology to help keep us ahead of the competition.
· Global Service Delivery is a business-aligned, customer-servicing organization with the primary objective of driving operational excellence across our businesses worldwide. Achieving this through the consolidation, simplification and continuous improvement of processes across the full range of HSBC operations, the division simultaneously takes responsibility for managing operational, location and processing risk and ensuring that services provided are at a best-in-class price point for the required quality level.

The Opportunity: (Brief Overview of the Role)

· To be an application referral point for Commercialization, Payment Routing and Process Enhancements.
· Ensuring that the overall quality and integrity of the work is processed in a cost effective manner and in accordance with pre-determined critical deadlines / PLA to minimize reputational and / or financial loss. To be a knowledge base for other areas and an escalation point, give advice when in crisis and alter system configurations / rules ensuring all relevant sign off has been taken.

What you'll do: (List out Key Responsibilities)

The jobholder works as part of a global team serving the GPS enabled countries.

· They will play a part in being responsible for the development and changes which are implemented onto Global Pay Plus and ensure that all relevant sign off has been given before any implementation into the system.
· Work alongside ISO and Fusion implementation team to onboard the new systems / tools
· The job holder will work closely with UAT Team to ensure test systems are production like and have any new setup they require.
· They will also be a point of referral for key stakeholders and provide guidance and MI if ever in crisis.
· They will be responsible for looking after STP Inward and Outward and lead any projects which may have Global output.

Desired profile

Qualifications :

What you will need to succeed in the role: (Minimum Qualification and Skills Required)

·  Extensive payments knowledge encompassing message types, payments processing functionality, formatting of messages and Swift Guidelines
·  Structural and Functional Knowledge of GPP
·  At least two years Payment experience.
·  Knowledge of High Value payments, SEPA direct debits and credit products.
·  Practical analysis and problem solving skills.
·  Background in testing activities

What additional skills will be good to have? (List out good to have skills and certifications)

·  Excellent verbal and written communication skills
·  Ability to work under pressure for a period of time individually or as part of the team
·  High degree of technical knowledge and skill in producing rules for complex solutions in the Global Pay Plus
·  High level of literacy and knowledge of standard office / development tools.
·  Analytical skills.
·  Excellent planning and organizing skills.
·  Ability to meet deadlines and work under pressure.
·  Self-starter, own and manage individual program work streams.

The information contained in this job description is a true and accurate reflection of the job as specified.

You'll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

***Issued By HSBC Electronic Data Processing (India) Private LTD***