Banking Operations Associate - Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Banking Operations Associate (SAS - Special Status)

Operations (OPS) - Banking Operations (RBWM)

Hang Seng's Operations is a team of experienced banking operations professionals who strive for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units.

Banking Operations, supporting account opening services, including customer due diligence and ongoing account maintenance

Should you join our Operations, you will focus on delivering excellent services through teaming up with fellow colleagues, business partners and Group Services Centers. You will work closely with our branch staff, relationship managers, product owners and IT teams. You will be developed with skills and mindset for process ownership, quality and risk management, high performance coaching, adaptive operating model and effective cost management.

We are currently seeking a high calibre professional to join our department as Banking Operations Associate (RBWM)

Principal responsibilities
· Provide operational support including Deceased Customer Account handling, Bankruptcy Customer Account handling and Court Order handling
· Monitor offshore production progress and offshore output quality
· Support documents retrieval to facilitate the daily operations
· Prepare MI and progress reports and provide timely updates to management
· Engage in ad hoc maintenance projects

Desired profile

Qualifications :

Requirements
·  University degree / Associated degree / Diploma in any discipline
·  At least 2-5 years of working experience in back office operations with preferred
·  Strong communication and analytical skills with ability to work collaboratively as a team
·  Candidates who are immediately available are highly regarded
·  Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
·  Proficiency in both English and Chinese, with strong computer skill preferred