Back Office Support Officer - Parramatta

Job description

Some career choices have more impact than others.

We're looking for progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can connect with customers and colleagues and who'll work with courageous integrity every day.

As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services and wellness programmes including discounted gym memberships.

Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

This role is a full time permanent role for an ambitious individual to join the team as a Back Office Support Officer at our Parramatta Centre.

Responsibilities:

• To support the core functions within the department by ensuring timely delivery of business support functions with a focus on cards, consumer fiancé and mortgage portfolios
• Delivery of Back office functionality for the wider Collections and Recoveries Department
• Ensure the Back office tasks SLA's , and targets are met both individually and as a team
• Ensuring Desk Instruction Manuals, Local Collections Manuals & PIMs are read on a periodic basis and adhered to
• Maintaining regular communications and building relationships with peers across the business
• Ongoing review of process's with a view to enhance and improve functionality

Desired profile

Qualifications :

Requirements:

• The Higher School Certificate or equivalent;
• A proven track record of being a top performer in a recoveries environment;
• Effective and professional communication skills, both verbal and written;
• Ability to prioritise and work independently under pressure within a team environment
• Strong negotiation skills and the ability to work under pressure;
• The flexibility and availability to work various rosters between 8am – 7pm Monday to Friday.

Learn more about careers - www.hsbc.com.au/careers

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