Assistant Relationship Manager (Mandarin)

Job description

Job description

·  Validate and ensure outputs from relationship management team are in line with regulatory, compliance and internal standard through screening or sample checking
·  Ensure Relationship Management Team is aware of quality and compliance status through collations of checking results
·  Share best practices within and among relationship team or internal working partners
·  Provide effective and efficient operational support to the relationship management team in particular on complex relationships and complicated operation requests
·  Provide input and suggestions on process streamlining and various control mechanisms
·  Support senior management in identifying strategies to maintain and enhance overall relationship return and ensure early identification of potential credit issues
·  Support the achievement against targets for revenue generation, product alignment, customer satisfaction and cost containment
·  Increase HSBC's share of wallet with our clients
·  Identify business opportunities via daily contact with customers at different levels
·  Provide general support in servicing client relationships and enhancing income generation
·  Prepare briefing notes in advance of key client meetings
·  Act as primary point of contact for clients and internal colleagues
·  Complete review and submission of credit risk returns including limit excess or exception, security or documentation outstanding, monthly credit control reports etc.
·  Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved
·  Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators

Requirements

•          Credit and analytical skills an advantage

•          Knowledge of banking products and internal HSBC systems an advantage

•          Excellent interpersonal skills and good presentation skills

•          Possession of a positive attitude to customer-service handling

•          Command of both spoken and written English and Mandarin