AVP Operations

Job description

Job description

Why join us?

As part of the Global Markets Operations strategic model, HSBC have created a “Centre of Excellence” (CoE) for Operations processing in the Global Service Centre in Kuala Lumpur, Malaysia. The CoE supports multiple products and legal entities, providing utility type processes whilst their partners in the onshore hubs concentrate on functions which require proximity to business or clients, or which are deemed too complex to be migrated. A second site has been set up in Manila for contingency purposes, which sits under the governance of KL.

The Collateral & Valuations are responsible for the processing of all collateral related counterparty risk exposure management & the collate, distribution of client portfolio valuations and settlement of cash and interest. Products covered include all OTC derivative transactions & securities administered in London. These include locally booked interest rate, equity, credit & FX derivatives.

The Opportunity:

The key functions of this role include the understanding of :-

·  Continually review and challenge the current processes for potential improvements and identify control gaps.
·  Reengineer to improve and address control issues
·  Identify and highlight disputed margin calls; escalate as necessary
·  Perform according to prescribed procedures.
·  Manage team workload and distribute client accordingly
·  Escalate default situations through the appropriate reporting lines.
·  Understand & demonstrate compliance with all relevant internal and external rules & regulations which apply to the team. 
·  Ensure appropriate controls are followed to eliminate operational and counterparty credit risk, and procedures are continually reviewed and maintained

What you’ll do:

Impact on the Business/Function

·  Perform various functions within the collateral management operations team, including:
·  Issuance and response of margin calls as defined in the relevant business documentation
·  Input and approval of collateral movements into HSBC’s collateral system (Algo) and follow through on the settlement of the collateral 
·  Interaction with clients and ensuring that Collateral Services adheres to the Client Service Best Practice Framework
·  Working closely with multiple settlement areas to follow up on any failed items
·  Interaction with various internal stakeholders such as Credit, Legal, Documentation, Product Control, and the Front Office to ensure timely resolution of any margin call disputes and queries.
·  Work closely with team and department manager to ensure all daily processes are completed on timely basis
·  Support the Company’s Diversity programs.
·  Work with business partners to review all new business initiatives as it relates to collateral management
·  Perform other job-related duties as assigned.
·  Manage counterparty risk exposure of HSBC and provide valuation support to Clients on a daily basis.
·  Expedite resolution of all disputes with counterparts, investigating MTM differences in an efficient manner.
·  Key contact and escalation person within the collateral team for HSBC’s priority clients, focusing to ensure top clients receive high quality service.
·  Manage the training and onboarding of new staff. 
·  Primary face-off to onshore operations and business stakeholder.

Customers / Stakeholders

·  Provide regular information on task status, any issues with feeds or IT Systems to Depty Lead/Managers Traded
·  Interact with Stakeholders and other risk managers on a regular basis to understand the Risk systems and organization roadmap to ensure that impact and opportunities for the offshore team are identified in time.
·  To maintain communication link with various SD stakeholders with respect to all people related activity/ issues.
·  Collaborate and partner with relevant stakeholders to ensure end to end process is connected and streamlined

Leadership & Teamwork

·  Monthly 1:1 to be completed regularly every month.
·  Guide and provide feedback to staff on their development and ways of improvement that could enhance personal skills and knowledge to meet business objectives.
·  Plan and discuss with staff on career development plan
·  Motivate and develop teams and subordinate to meet business objectives.
·  Create robust team environment where skills and knowledge openly shared to achieve team and business goals.
·  Development plan created and reviewed. Teams are regularly briefed and trained on any developments.
·  Knowledge and experience are shared with teams, providing assistance on referred / technical issues.
·  Advice and guidance is given in a constructive manner and positively.
·  Be aware of issues within teams and resolve or escalate in appropriate and timely manner.
·  Identify strength / weakness of teams in order to develop them.
·  Share knowledge, best practice and experience with colleagues at all levels to ensure they achieve their goals and business objectives.

Operational Effectiveness & Control

·  Effectively manage implementation of reporting tools and guidelines for all processes, identifying and escalating issues for resolution as appropriate.
·  Create and design reporting templates and tools for Operations Team.
·  Provide guidance and coaching to AMOs and MOs on utilization of the reporting tools and templates.
·  Work is organized and completed within agreed timescales, in accordance with procedures.
·  Work is distributed / duties allocated between individuals in accordance with their experience / ability.
·  Productivity and quality of work are monitored and achieved.
·  Issues / problems are fully analyzed and resolved or escalated. Appropriate action is taken to prevent recurrence.
·  Procedural changes / new initiatives are fully communicated to and implemented.
·  Encourage and monitor team member to consistently maintain a high level of customer service. 
·  Ensure effective workflow management in order to meet timelines and quality levels, checking and maintaining effective resource utilization at all times.
·  Contribute to contingency planning for the teams / sections.
·  Guiding new MO and AMO in setting up new templates and documentation for their new teams.
·  Completion of Records and Management Information
·  Management information, other required data and communication are completed accurately and supporting statistics / reports / returns are presented within agreed timescales.

Housekeeping

·  Maintain equipment, systems and general work environment in good condition.
·  Issues / problems are investigated or resolved immediately or escalated to Line Manager

Managing for Value

·  Identify ways for improving service / adding value / reducing costs in line with business goals.
·  Encourage and support initiatives originating within the team for implementation and recognition.

Requirements

What you will need to succeed in the role:

·  Relationship Management
·  People Management & Employee Development
·  Attrition and Business contingencies
·  Process & Business Knowledge 
·  Skill set match / profiling for the teams
·  Business Re-engineering.
·  In addition, the role will require a large degree of management of streamlining of processes while seeking efficiencies within current processes to ensure that appropriate economies of scale are achieved.
·  The incumbent will be responsible for the review of new business initiatives relating to collateral optimization in Collateral functions and the process impact to Collateral Operations e.g. FXPB, Repo, Equity business. Aligning the various businesses.
·  This role will require the incumbent to build out an effective team covering Collateral Services tasks on a daily basis. This will require the individual to understand and educate their team, be able to work with multiple business stakeholders and communicate constructively and concisely.
·  Liaising with multiple stakeholders and updating on the regulatory impact coming out of North America and Europe. Managing stakeholder queries. 
·  This role required to work on US Shift - 8pm - 5am / 9pm - 6am