Assistant Vice President, Operations

Job description

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

In this role, you will:


The Assistant Vice President, Operations, Global Publishing Services (GPS), will oversee a global, cross-functional team with varied technical capabilities and specialisations brought together to deliver requirements of businesses and functions. The role holder will be responsible for production management and management of services offered by GPS.

The Assistant Vice President, Operations, GPS will assist in the oversight of the global stakeholder engagement, and people and resource management. Acts as a central liaison for production teams to workstreams/technical streams and project management.

The role holder oversees the day-to-day production of production teams, ensuring seamless delivery of expected output. The role holder has oversight on the team's incident, risk and supplier management; ensures that quality assurance processes and procedure are upheld; leads training, consultancy and R&D initiatives as required by the business supported; equips the team with specialist services and provides consultancy on the same.

The role holder provides direction and guidance to the production staff to enable them to achieve delivery, quality and metric requirements as well as aversion and mitigation of operational risk. They are responsible for their team's performance and output.

Desired profile

Qualifications :

·  Strong communication skills to deal with business partners, mainly in the ASP region and other regions where GPS provide services, as required
·  People and performance management – will be managing direct reports in GSC China
·  Functional responsibilities across all GPS locations, and is expected to be able to strategise, drive change, introduce and manage transformation activities internally
·  Entity management – engagement with GSC China management as required
·  Must have a strong background in operations, change management and leading people
·  Operations background – handling HSBC processes, policies and guidelines is a plus

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***