AVP Change & Transformation, GSC's

Job description

GCB 5

Some Careers grow faster than others.

If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

Global Service Centres

Our Global Service Centres are an integral part of Global Operations. Employees based there manage day-to-day customer transactions and processes for the global businesses. This may include transactions for our retail bank such as processing loans, credit cards, insurance and mortgage applications, opening new accounts, and managing customer enquiries through contact centres and digital platforms.

Employees in the Global Service Centres also run and manage operations for commercial bank customers. This includes processing credit applications, facilitating payments and managing the import and export transactions that enable customers to protect and grow their businesses through international trade.

Role Purpose

·
The Collections team is an integral part of Credit Control Service team. Employees based there manage day-to-day customer transactions and processes for the global businesses. This may include collections for our retail bank such as loans, credit cards and mortgage a, and managing customer enquiries through contact centers and digital platforms.

·
Employees in the Collections teams also run and manage operations for Retail banking and Wealth Management global business. This includes curing delinquencies, rendering financial guidance and providing high quality customer

·
The Change transformation Manager will typically be responsible for the end to end delivery of a single project or work stream of a larger project or programme, proactively balancing scope, schedule, budget, risks, outcomes and benefits. Projects can be standalone or form part of a programme. They work closely with Programme Managers, Operations leads, BS head to ensure alignment of their project with the wider change agenda of Collections Business Services.

·
Project Managers may support 'small changes' by providing oversight and guidance to multiple smaller initiatives within a priority market.

We are currently seeking an ambitious individual to join this team in the “AVP Change & Transformation, GSC's”. In this role, you will :

Principal Accountabilities: Key activities and decision making areas

Typical Targets and Measures

· Produce a well-defined project plan, identifying the key milestones and assigning responsibilities/resources

· Plan and monitor effectively around delivery constraints and optimizes the plan to maximize benefits and minimize risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality

· Provides timely reports on project status, risks and issues, evaluating project performance based on management information

· Adherence to the project plan timings

· Manage project budget optimally

· Timely milestones to be achieved keeping relevant stakeholders in loop

· Timely escalation of risk findings/issues

Customers / Stakeholders

· Collaborates and builds positive stakeholder and business partner relationships providing regular updates to resolve high priority issues affecting the project

· Increased collaboration between teams and functions

· Innovation propositions assessed robustly for financial viability through insight garnered from supporting teams and stakeholders

Leadership & Teamwork

· Creation and running of effective Steering Committee, who make focused decisions, based upon accurate and timely status, performance reports. Using the committee as the first point of escalation

· Promotes pace and energy within the team and leads by example

· Supports other team member efforts where they have relevant experience and operates in a collaborative manner

· Builds professional relationships and networks with people in or outside the team as part of day-to-day work

· Seeks opportunities to work collaboratively across boundaries (e.g. with different teams, geographies, cultures etc.)

· Positive feedback from team

· Role modeling of values and leadership capabilities

· Open communication and teamwork with Global / Regional / local teams

· Disseminates best practices across countries / regions

· Team members able to contribute to the innovation process and development and innovation value propositions

Additional Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

·
The jobholder is required to work in an environment of significant ambiguity, with autonomy, dealing with major issues for which there is no clear solution whilst being able to provide judgment and clear direction.

·
The jobholder has substantial autonomy and authority. The jobholder ensures that challenges are made focused on business success

Management of Risk (Operational Risk / FIM requirements)

·
The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.

·
The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

·
This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.

·
Also by addressing any areas of concern in conjunction with entity management and/or the appropriate department.

Observation of Internal Controls (Compliance Policy / FIM requirements)

·
The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

·
The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply.

·
This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Knowledge & Experience /Qualifications (For the role – not the role holder. Minimum requirements of the role.)

·
Graduate level education

·
Excellent understanding of the project lifecycle

·
Project management skills and experience

·
In depth experience of working in a banking environment and change projects

·
Stakeholder management experience, especially impactful communication, influencing and running project governance Implementation and change management

·
Project Management Certification (PMP or PRINCE2) preferred

·
Certified Problem Solver (Lean Six Sigma etc.)

Skills / behaviors required for the role

·
Planning and organizing

·
Risk and Issues Management

·
Global Mindset

·
Decision Making

·
Lead Self and Others

·
Change and Implementation Management

·
Tracking, Reporting and Governance

·
Stakeholder Management

·
Resource and Team Management

·
Delivery at Pace

·
Collaboration

The number of position for this job is 1

Additional Information

·
All applicants must have successfully completed their probation period.

·
Employees must meet performance and behavioral standards as defined in the policy.

·
All L6 & L5 applicants should have served at least 24 months and should have successfully completed respective learning curve tenure, in their current role as on closing date.

·
Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.

·
Application form should be submitted along with the current CV.

·
All applicants should inform their respective Line Managers of their application.

·
All the completed applications should be submitted on or before the closing date.

·
Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.

·
The Company reserves the right to change any terms and conditions related to employment, mentioned in the Offer Letter and the Rules and Regulations governing the conduct of the employee in the Company. Such change would be intimated by the Company through an internal communication to the employees at large.

·
Right to work is required. Local employment rulings and restrictions will apply.

You'll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued By HSBC Electronic Data Processing (India) Private LTD***

Desired profile

Qualifications :

GCB 5

Some Careers grow faster than others.

If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

Global Service Centres

Our Global Service Centres are an integral part of Global Operations. Employees based there manage day-to-day customer transactions and processes for the global businesses. This may include transactions for our retail bank such as processing loans, credit cards, insurance and mortgage applications, opening new accounts, and managing customer enquiries through contact centres and digital platforms.

Employees in the Global Service Centres also run and manage operations for commercial bank customers. This includes processing credit applications, facilitating payments and managing the import and export transactions that enable customers to protect and grow their businesses through international trade.

Role Purpose

· 
The Collections team is an integral part of Credit Control Service team. Employees based there manage day-to-day customer transactions and processes for the global businesses. This may include collections for our retail bank such as loans, credit cards and mortgage a, and managing customer enquiries through contact centers and digital platforms.

· 
Employees in the Collections teams also run and manage operations for Retail banking and Wealth Management global business. This includes curing delinquencies, rendering financial guidance and providing high quality customer

· 
The Change transformation Manager will typically be responsible for the end to end delivery of a single project or work stream of a larger project or programme, proactively balancing scope, schedule, budget, risks, outcomes and benefits. Projects can be standalone or form part of a programme. They work closely with Programme Managers, Operations leads, BS head to ensure alignment of their project with the wider change agenda of Collections Business Services.

· 
Project Managers may support 'small changes' by providing oversight and guidance to multiple smaller initiatives within a priority market.

We are currently seeking an ambitious individual to join this team in the “AVP Change & Transformation, GSC's”. In this role, you will :

Principal Accountabilities: Key activities and decision making areas

Typical Targets and Measures

· Produce a well-defined project plan, identifying the key milestones and assigning responsibilities/resources

· Plan and monitor effectively around delivery constraints and optimizes the plan to maximize benefits and minimize risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality

· Provides timely reports on project status, risks and issues, evaluating project performance based on management information

· Adherence to the project plan timings

· Manage project budget optimally

· Timely milestones to be achieved keeping relevant stakeholders in loop

· Timely escalation of risk findings/issues

Customers / Stakeholders

· Collaborates and builds positive stakeholder and business partner relationships providing regular updates to resolve high priority issues affecting the project

· Increased collaboration between teams and functions

· Innovation propositions assessed robustly for financial viability through insight garnered from supporting teams and stakeholders

Leadership & Teamwork

· Creation and running of effective Steering Committee, who make focused decisions, based upon accurate and timely status, performance reports. Using the committee as the first point of escalation

· Promotes pace and energy within the team and leads by example

· Supports other team member efforts where they have relevant experience and operates in a collaborative manner

· Builds professional relationships and networks with people in or outside the team as part of day-to-day work

· Seeks opportunities to work collaboratively across boundaries (e.g. with different teams, geographies, cultures etc.)

· Positive feedback from team

· Role modeling of values and leadership capabilities

· Open communication and teamwork with Global / Regional / local teams

· Disseminates best practices across countries / regions

· Team members able to contribute to the innovation process and development and innovation value propositions

Additional Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

· 
The jobholder is required to work in an environment of significant ambiguity, with autonomy, dealing with major issues for which there is no clear solution whilst being able to provide judgment and clear direction.

· 
The jobholder has substantial autonomy and authority. The jobholder ensures that challenges are made focused on business success

Management of Risk (Operational Risk / FIM requirements)

· 
The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.

· 
The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

· 
This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.

· 
Also by addressing any areas of concern in conjunction with entity management and/or the appropriate department.

Observation of Internal Controls (Compliance Policy / FIM requirements)

· 
The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

· 
The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply.

· 
This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Knowledge & Experience /Qualifications (For the role – not the role holder. Minimum requirements of the role.)

· 
Graduate level education

· 
Excellent understanding of the project lifecycle

· 
Project management skills and experience

· 
In depth experience of working in a banking environment and change projects

· 
Stakeholder management experience, especially impactful communication, influencing and running project governance Implementation and change management

· 
Project Management Certification (PMP or PRINCE2) preferred

· 
Certified Problem Solver (Lean Six Sigma etc.)

Skills / behaviors required for the role

· 
Planning and organizing

· 
Risk and Issues Management

· 
Global Mindset

· 
Decision Making

· 
Lead Self and Others

· 
Change and Implementation Management

· 
Tracking, Reporting and Governance

· 
Stakeholder Management

· 
Resource and Team Management

· 
Delivery at Pace

· 
Collaboration

The number of position for this job is 1

Additional Information

· 
All applicants must have successfully completed their probation period.

· 
Employees must meet performance and behavioral standards as defined in the policy.

· 
All L6 & L5 applicants should have served at least 24 months and should have successfully completed respective learning curve tenure, in their current role as on closing date.

· 
Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.

· 
Application form should be submitted along with the current CV.

· 
All applicants should inform their respective Line Managers of their application.

· 
All the completed applications should be submitted on or before the closing date.

· 
Applicant should not be on a corrective action plan/ disciplinary action in the last 6 months or any other performance action as on the date of application.

· 
The Company reserves the right to change any terms and conditions related to employment, mentioned in the Offer Letter and the Rules and Regulations governing the conduct of the employee in the Company. Such change would be intimated by the Company through an internal communication to the employees at large.

· 
Right to work is required. Local employment rulings and restrictions will apply.

You'll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued By HSBC Electronic Data Processing (India) Private LTD***