AVP - Business Manager

Job description

Job description

Why join us?

Wealth and Personal Banking is our global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers’ needs. 

The Chief of Staff (CoS) office provides the Global WPB Chief Operating Officer (COO) team with dedicated, forward thinking, strategic as well as ad-hoc business management support. This includes interacting with senior executive leadership teams across HSBC, regulators, and other external bodies on the COO leads’ behalf. This includes and is not limited to providing business management support (communications, continuous improvement, strategy execution, financial management, governance, organisational design and people management / engagement and communications amongst other administrative items).

What you’ll do:

This role holder, supporting Governance, Engagement and Delivery to provide:

·  Central support via Business Management into various WPB CoS workstreams.
·  Assist to drive efficiency throughout WPB organization supporting achievement of annual plan and positioning HSBC for long-term.
·  Support in preparation for and follow up from a number of executive and management committee/governance forums, including covering costs management for WPB COO and wider WPB.
·  Assist to provide robust financial planning, management, tracking and reporting, with Global WPB Finance.
·  Participate in business planning and strategic activities which may involve financial, technological and resource planning; and coordinate with relevant stakeholders as needed.
·  Facilitate interlock discussions with key stakeholders with the wider WPB teams, to align business management and governance practices, and to support global WPB CoS initiatives.
·  Contribute to senior management decision making by collecting and presenting management information, performance information, analytics, forums and stakeholders feedback as needed.
·  Support the delivery of operational communications for WPB COO leadership.
·  Support Service Catalogue related matters for WPB COO and wider WPB where necessary (e.g., query management, act as supplying function coordinator, etc.).
·  Project coordinate ad-hoc assignments, if required.
·  Support Corporate Services related tasks, such as office occupancy reports for WPB Offices and COO teams.
·  Support Global CoS through initiatives to Simplifying WPB, gather ideas on improving efficient delivery to our colleagues and customers across regions and business areas.
·  Governance & support within CoS team.
·  Plan, develop and execute standalone all-employee communications and supporting WPB related comms through close coordination with the WPB teams and Comms teams as and when required.
·  Support programme management for CoS.
·  Continuous review and alignment of approach with programme management team.
·  Track activities and overall progress through regular information requests.
·  Manage WPB CoS team events – monthly R&Rs and year-end event (both virtual and physical).
·  Collaborate with the wider WPB COO CoS team on different initiatives including people & engagement, internal events and others.

Requirements

What you will need to succeed in the role:

·  Strong financial analytical background and proven ability in financial/analytical reasoning (e.g. using KPIs), including being able to contextualize financial data into business activities and conclusions.
·  Strong understanding of HSBC structures, processes, and objectives across the Group.
·  Strong understanding of WPB business – functionally, financially, and operationally preferred.
·  High level of personal drive and motivation to ensure delivery of a broad range of outputs simultaneously across HSBC.
·  Able to articulate complex issues concisely and in simple language to support problem analysis.
·  Strong relationship management, collaboration and influencing skills.
·  Strong interpersonal and communication skills to communicate effectively and confidently.
·  Proven abilities in working across cultures.
·  Proven ability to provide new and enriched insights which helps with enriched business decision making.
·  Experience in managing a wide range of projects.

What additional skills will be good to have?

Management of Risk:

·  The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
·  This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.
·  The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
·  Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.
·  The following statement is only for roles with core responsibilities in Operational Risk Management (Risk Owner, Control Owner, Risk Steward, BRCM, and Operational Risk Function.
·  The jobholder has responsibility for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, & relevant guidelines & standards.  The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the Operational Risk Management Framework appropriately to manage those risks.
·  This will be achieved by:
·  Continuously reassessing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
·  Ensuring all actions take account of the likelihood of operational risk occurring, addressing areas of concern in conjunction with Risk and relevant line colleagues, and also by ensuring that actions resulting from points raised by internal or external audits, and external regulators, are correctly implemented in a timely fashion.

Observation of Internal Controls:

·  The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
·  The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
·  The following statement is only for roles with managerial or specific Compliance responsibilities
·  The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Major Challenges:

·  Flexibility and adaptability: be open to changing priorities and tasks that may be complex and time sensitive requiring the simultaneous handling of a broad range of issues.
·  Stakeholder considerations: provide the highest quality, most succinct output that is suitable for executive and senior management and external parties (including regulators) at all times.
·  Proactive identification of issues and initiation of structured discussions with senior members of the teams.
·  Sensitivity and trust – engendering a true sense of urgency, pace, community, and collaboration across indirectly managed areas across the Group.

Role Context:

·  The role has global remit. HSBC is going through an unprecedented period of change in its move to a sustainable globally led and connected organisation.  There is increasing external scrutiny and pressure on the Financial Services industry from governments, regulators, media, investors and brokers.  The role holder needs to understand the potential impact of all these changes on WPB and HSBC and embed update in the daily job in a timely manner. The role holder will be required to interact with internal parties at different levels and needs a strong level of professionalism and gravitas.