AVP Account Management (Mandarin)

Job description

Job description

The Global Payment Solutions (“GPS”) AVP Account Management   will be responsible for the satisfaction of a portfolio of clients for all GPS related products/services.  The core of the role will be to deliver best-in-class service and client experience in the domestic market and where appropriate regionally/globally.

The AM’s portfolio will include a diverse range of clients across domestic/regional or global jurisdictions, revenue, complexity of solutions and support requirements. The AM will be accountable for the overall satisfaction of GPS produts/services and support broadening and deepening the client relationship (for positive client sentiment and driving commercial outcomes).   

The AM also will also need to support and execute daily queries from the client, have oversight of transactional activity, provide market/regulatory or settlement insights to clients & looking at ways to optimize their business.

Depending on the complexity and geography of the client this role will either lead the client relationship or play a supporting role on a global squad covering  the client.

 

Basic Job Expectations

·        Manage liquidity and cash management needs for a defined portfolio of Multi-National Corporations and Local Corporates.

·        Maintain relationships with key influencers, working teams within clients local or regional Treasury and Finance organisation.

·  Be accountable for the retention & growth of annual revenue of your portfolio of clients (revenue targets included in scorecard)

·        Accountable for identifying opportunities to deliver Client Service excellence locally and regionally; effectively managing any risks and issues.

·        Responsible for resolving assigned queries (domestically / regionally & globally – oversight, where appropriate).

·        The role holder must have a strong understanding of cash management principles including identifying and dealing with actual or potential business or relationship risks.

·        Strong written and oral communication skills; must be able to put complex product and/or technical information into simplistic terms.

·        Maintain a client footprint with the basic information required to deliver a superior client experience.

Customer Engagement

·        Engage with the client’s operational and Treasury teams as needed or agreed to with the client (domestically, regionally or globally where appropriate and with a diverse range of stakeholders – Operations, IT & other Finance functions).  

·        Source, maintain and share with HSBC stakeholders specific (intimate) knowledge of the client’s Treasury operations and how they interface with HSBC products and services.

·        Engage and work across various internal partners (Operations, Technology, GPS Sales, and the RM) coordinating client interactions and recommendations relating to existing GPS business. Must be flexible and willing to go outside work assignment boundaries to ensure their client’s satisfaction.

·        Develop and deliver Relationship Reviews to the client - using key client metrics to proactively identify issues/trends such as payment flows, rejection, return rates, and industry benchmarks. Work with the client and internal stakeholders to remediate and improve metrics to benefit the client.

Requirements

Essential

·        Fluent or proficient in Chinese, Thai and English with strong communication skills in these languages

·        Strong knowledge of local, global cash management, clearing services, products, and techniques.

·        Track record in identifying and meeting customer needs to match a broad range of products and services.

·        Ability to understand a customer’s business and the fundamentals of running a business.

·        Good level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues

·        Strong range of communication skills, interpersonal, relationship building, written, verbal, and the ability to deliver compelling presentations.

·        Ability to thrive in a complex matrix environment with several stakeholders with differing goals/expectations.

·        Comfortable working in a fast-paced work environment; continually changing lines of communication, technological advances etc.

·        Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks.

·        Strong analytical skills

 

Desirable

·        Previous banking experience working with FI/Corporates in a relationship or account management role

·        Experience in managing supporting Chinese clients at domestic, regional or global level

·        Knowledge of day-to-day workings of a Corporate Treasury environment, foreign exchange, intercompany loans, payroll, and payments.

·        Knowledgeable about our competitors’ products and services, strategies, and client relationship practices.

Broad knowledge of HSBC Group companies and product ranges