Asst Mgr Client Integration

Job description

Assistant Manager Client Integration
 
GCB6
 
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
 
Global Payments and Cash Management HSBC is recognized as one of the top tier providers of Global Payments and Cash Management services in the Asia-Pacific region. As more corporate and institutional clients continue to consolidate their banking activities with the introduction of payments and cash management services, the potential
growth of this business is substantial. Our customers view our regional client service proposition as a key element in deciding with whom to mandate their business. We are now inviting qualified individuals to join this team in the role of Assistant Manager Client Integration
 
Principal responsibilities
Support lived customers on technical-related production issues for Payment and Collection Services, by coordinating with Client Services and Corporate Call Center  Team in order to investigate technical production issues, identify root causes, and advise solution to customers. For example, investigate customer’s File Upload error, HSBC’s conversion programs error, withholding tax error, missing payment advices or acknowledgements, etc.
Coordinate with e-Commerce Business Production Support team for production issue escalation
Assist lived customers to guide how to do HSBCnet administration tasks, including check administrative users, check user authorization and account limit, create new users, delete users, and change user entitlement
Assist lived customers on HSBCnet Security Device, including unlocking Security Devices, order new Security Devices, revoke/assign Security Devices to HSBCnet users
Conduct on-call HSBCnet training related to File Upload, File Authorisation and Administrative tasks for customers. Also conduct classroom training for HSBCnet Refresh Training for customers and internal staffs every 6 months.

Desired profile

Requirements 
Bachelor’s or Master’s degree in IT related fields
Good knowledge on Payments and Cash Management or banking industry
Experienced in IT supporting roles and issue management with handling face-to-face or on-call enquiries from customers and/or internal staffs, e.g., IT Helpdesk,  Application Support, etc.
Experienced in IT Banking Applications, Core Banking Systems and Internet Banking Systems
Customer Service Mindset with good understanding of customer problems and customer needs
Knowledge and experience on ERP systems and XML file format is a plusFluency in both English and Thai is mandatory
 
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