Associate Manager Client Services Specialist

Job description

Job Advert Details

Some careers shine brighter than others.

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential

Global Payments Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognized by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are currently seeking an experienced professional to join this team for the role Associate Manager Client Services Specialist.

Responsibilities:

In this role you will manage set of client portfolio which focuses in handling queries, driving cash management relationship post sales process; ensuring revenue committed being realized in a timely manner, grow and penetrate existing wallet-share through proactive relationship management and cross-sell new products and/or services. Stringent portfolio and revenue will be key aspects to manage.

·  To manage a portfolio of top tier corporate customers acting as a single point of service contact for selected Wholesale Banking customers
·  To work closely with relationship managers and operations team in providing par-excellence customer service customers, differentiating ourselves from our competitors
·  To understand customers' day-to-day banking activities and transactional needs so as to proactively map out improvement initiatives to streamline their operational process and to identify possible cross selling opportunities
·  To provide prompt and seamless support to customers' queries on all cash management products and solutions to further enhance customer's banking experience with the Bank, take ownership of issues including its timely escalation, until client accepted its resolution.

Information

Requirements:

·  Indonesia Citizen only
·  Has a minimum of bachelor’s degree.
·  Has a minimum 3 years of relevant experience.
·  Preferably has experience in Cash Management or Global Transaction Banking.
·  Demonstrate proactive relationship and sound understanding of the market.
·  Possess business development, sales, and client service skills.
·  Proven analytical reasoning skill with ability to provide good reporting.
·  Has expertise in Microsoft Office applications.
·  Written and verbal communications skills.
·  Has ability to interact, communicate and negotiate effectively at all levels and across all functions

You'll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.