Associate, GB-ISB

Job description

Job Advert Details

Role Purpose:

International Subsidiary Banking (ISB) was created in 2014 to provides banking coverage to the subsidiaries of Commercial Banking (CMB) clients within the Large Corporate and Mid-Market segments. ISB segment is core to Commercial Banking and this position is required to maximize the value of these relationships internationally by working closely with Global Relationship teams, group offices and product partners. The role holder is expected to manage a portfolio of subsidiaries of Corporate Relationships.

Principal Accountabilities:

·  The Relationship Manager will acquire, retain, and grow ISB CMB customer relationships for HSBC while adhering to the Group values, business strategy, operational policies, regulatory requirements, and risk management practices. The role provides dedicated relationship management to a portfolio of customers with accountability for sales, service, risk, and operational delivery.
·  Focus on growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network and cross-border account opening referrals/revert referrals.
·  Drive revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business.
·  Effectively manage work and resources to increase quality and time of client visits opportunities.
·  Collaborate with Group colleagues to deliver appropriate needs-based solutions for customers.
·  Build a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes.
·  Deepen understanding of the client through pro-active credit risk assessments and customer due diligence reviews.
·  Participate in enhancing quality of customers services as well as internal processes.
·  Confidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk.
·  Ensure adherence to all applicable operational risk HSBC Standards and policies, reporting any breaches in accordance with local procedures.
·  Ensure responsibility for the delivery of efficient, accurate and timely processing of client’s requests and transactions & ensure losses through operational failings are minimized.
·  Keep abreast of developments, products and offerings from HSBC, competitors and market changes.

Information

·  Excellent verbal and written communication skills (English, Chinese Mandarin and/or Cantonese is an advantage)
·  Knowledge of the Bank’s operational procedures and systems
·  Relevant product knowledge including knowledge of Global Liquidity and Cash Management (GLCM) / Global Product Solutions (GPS), Global Trade and Receivables Finance (GTRF) / Global Trade Solutions (GTS), Global Markets (GMs)

·  Proven track record in a customer centricity environment, an understanding of customers’ needs and delivering excellent customer service.
·  Experience in the Commercial or Corporate Banking environment
·  Experience of working in a teamwork environment, and engaging with Customers/Stakeholders/Colleagues
·  Proven experience in identifying and managing the risks, issues and dependencies related to the business and in decision making.
·  A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes.
·  Fluent Japanese language and English language capability