Assistant Relationship Manager (ARM) Global Banking and Markets (Algerian Nationals only)

Job description

Assistant Relationship Manager (ARM) Global Banking and Markets (Algerian nationals only)

Algeria, Pins Maritimes Mohammadia, Algeria Business Center

About HSBC

HSBC is one of the world's leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programmes and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.

Risk Level

Standard

Role Overview:

• Assist Relationship Manager(s) in maintaining and growing the commercial banking customer portfolio within the related business segment through acquisition of new customers and growth of wallet share with existing customers.

• Cultivate existing relationship, understand and anticipate clients needs as well as identify incremental sales opportunities.

• Assist with development and execution of relationship strategy, calling plan and sales/product goals based on clients needs and opportunities.

• Proactively drive forward product solutions on basis of clients new business needs and requirements.

• Improve the quality of the portfolio through regular monitoring of the relationship and assessment of the risks.

• Prepare all management reports relating to credit approval, excesses, extensions and other house keeping tasks.

• Own the customer experience and ensure service excellence at all times, for all aspects of any customer or prospect's interaction with HSBC.

Duties & Responsibilities:

• Assist the Relationship Manager(s) in handling the administrative part of managing client relationships.

• Attend to queries by clients on transaction related issues and provide required data.

• Undertake in the appropriate analysis and preparation of client value and customer strategic plans utilizing client vision.

• Assist Relationship Manager to establish relationshipw with new clients and maintain a high level contact with existing clients to identify new sales opportunities.

• Identify opportunities for cross selling of products and services and provide leads to product partners.

• Maintain product knowledge and work closely with product team in crafting tailor–made solutions according to customer's needs.

• Ensure all customer complaints are logged and closed on CCL with proper resolution.

• Liaise with all support functions (NSC,CCS,PCM,FAU,CRM Branches ,etc.) on all aspects of settlements and payments and work closely with their teams to resolve service issues and ensure quality service delivery to customers

• Conduct critical credit reviews and assessment, timely identifications of problem accounts and implement appropriate operational controls to safeguard the Bank's position

• Ensure all actions take account of the likelihood of operational risk occurring

• Strictly adhere to internal control policies and ensure that the organization's activities are carried out in accordance with all regulatory, legal, and government regulations.

• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Desired profile

Qualifications :

Experience & Qualifications:

• Experience in corporate/ commercial of investment banking.

• Sound knowledge of credit risk and financial analysis.

• Good knowledge of the Bank's structures, products and services.

• Knowledge of each management, trade Finance products & trade structures documentation and associated risks.

Business Area

Commercial Banking (CMB) serves millions of businesses, from small enterprises and mid-market companies to large multinationals, in developed and faster-growing markets around the world. We provide the services and expertise that businesses need to thrive. Commercial Banking has a network that covers three-quarters of global trade flows. We provide businesses with banking services in their home markets and overseas. These include trade and receivables finance, payments and cash management, multi-currency accounts, commercial cards, overdrafts, working capital finance, insurance, term loans and syndicated, leveraged, acquisition and project finance. For more information visit http://www.hsbc.com/careers/explore-our-business

Why HSBC?
We put diversity at the heart of our business and we take our responsibility to develop our talent seriously.
Joining HSBC will give you the chance to work in a collegiate, supportive and inclusive environment in which we seek to develop and promote people based on merit. We will provide you with tailored training and support to help you identify and follow your chosen career path, as well as access to a range of market-competitive benefits.

What to expect at HSBC

• The chance to realise your ambitions
• Globally connected careers
• A strong emphasis on values
• Learning and development opportunities
• An inclusive, meritocratic culture
• Market-competitive benefits

Global Careers Opportunities
Visit our Global Careers site where you can explore our business, meet our people and find useful application hints and tips http://www.hsbc.com/careers .