Assistant Product Manager – Banking and Proposition

Job description

Assistant Product Manager – Banking and Proposition: Wealth Management


Some careers shine brighter than others.


Our Wealth Management teams provide a range of services to HSBC customers, supporting key life events, such as saving for university fees, buying a new home to retirement; whilst protecting their family and interests for every eventuality, providing confidence and reassurance.

We support every aspect of a customer's financial life, helping them to grow, manage and preserve their wealth and provide a professional service in a world of increasing complexity. This includes a greater range of financial products and solutions, and a better understanding of our customers' affairs. For us, Wealth Management is genuinely a relationship-based service.

For our customers, this means a tailored approach, personalised attention and our teams working collaboratively to support their entire life journey.

We are currently seeking an experienced individual to join this team in the role of Assistant Product Manager – Banking and Proposition

Banking & Propositions (B&P) exists to:

· Create world class propositions, products and services that delight our customers and help UK RBWM achieve our shared ambition
· Deliver sustainable growth alongside a balanced approach to protecting customers and the bank through an effective risk management framework
· Drive innovative solutions that are market leading but at the same time simple, valued and personable.

The purpose of the role is to manage and develop products/propositions to achieve Annual Operating Plan, build beautiful customer journeys, and protect the business by adhering to regulatory and reputational responsibilities. Against a backdrop of delivering consistently good outcomes for customers whilst maximising commercial opportunities and minimising risk for the bank.

Working collaboratively with colleagues across the business, the role holder is required to role model customer- centricity, driving service excellence and offering products and services that meet customer needs.

In this role, you will:

· Support Product Managers and Senior Product Managers within the Everyday Banking team to maintain, develop and improve products and customer journeys within HSBC, first direct, M&S Bank and John Lewis Financial Services.
· Identify and assess commercial trends and issues, identifying solutions to improve performance and balance customer needs and help to achieve tactical and strategic objectives for the products
· Preparing product analyses and research for consideration.
· Prepare and support the promotion and communication of the product to the wider organisation.
· Be aware of related industry trends, distilling this knowledge and sharing with the wider team.
· Answer adhoc product queries and assist with complaints and monitoring.

Desired profile

Qualifications :

To be successful in this role you should meet the following requirements:

·  Relevant product knowledge including knowledge of HSBC UK / HSBC Channel Islands & IOM / first direct / M&S retail savings products is essential
·  Experience working in RBWM / B&P, or external Product experience is essential
·  Past working experience in Product Management / Financial Services is desired
·  Proven ability to deliver customer focused change in a way that balances commercial and regulatory considerations
·  Numerically literate with a proven record of taking complex data, commentating on what it highlights and using it to drive positive change to the benefit of the bank and customer.
·  Experience of using relevant software packages, i.e. MS Office Excel, PowerPoint, Word is required. Experience of third party mortgage systems is desired

The base location for this role is Birmingham RFB Headquarters

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

Recruitment Helpdesk :
Email: hsbc.recruitment@hsbc.com
Telephone: +44 2078328500