Assistant Operation Manager Service Delivery Hang Zhou HSBC China

Job description

HSBC Technology and ServicesHSBC Technology and Services is a pivotal part of the Group, responsible for seamlessly integrating technology platforms and operations with the aim of redefining customer experience and driving down the unit cost of production. Providing solutions that connect people, devices and networks across the globe, the function combines domain expertise, process skills and technology to deliver unparalleled business value, quickly addressing market changes and facilitating the development of profitable customer relationships to keep HSBC ahead of the competition.
 
We are currently seeking an experienced professional to join our team.
 
In this role, you will:
- To ensure the successful implementation of business strategies by managing, directing, and motivating branch operation and counter service teams to provide efficient customer services by well balancing between service and risk control.
- Lead and manage branch operation and counter service team to deliver efficient and cost effective operations and support, provide high level service standards to internal and external customers and control operational and compliance risks. To maintain HSBC internal control standards, implement and observe group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.
- Deliver sustainable cost savings and drive add value initiatives to support business functions in achieving their business goals, which is align with GSD’s target as business aligned customer service organization.

Desired profile

To be successful in the role, you should meet the following requirements:
- Bachelor degree holder;
- At least 5 years banking experience, including which 3 years in relevant management areas.
- Excellent management and leadership skills, strong in communication.
- Be familiar with bank policies, internal guidelines and regulations.
- Good sense and capabilities on risk management, customer service management and efficient operations.
  
You’ll achieve more at HSBC.
 
www.hsbc.com.cn/careers
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. HSBCAXS
 
Issued by HSBC Bank (China) Company Limited