Assistant Officer, ORSO Operations - Wealth and Personal Banking

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.

We are currently seeking a high calibre professional to join our team as an Assistant Officer, ORSO Operations.

Principal Responsibilities
· Process customer requests including accounts set up, data maintenance and exceptions handling and data capture into mainframe system, imaging and workflow systems and other application systems; follow up exceptional items, and outstanding reports.
· Handle daily incoming enquiries from the ORSO Schemes Authority, Labour Department and other external authorities as well as members
· Perform the control tasks and sample check on the output from the outsourced parties and handle the escalation and enquiries from them.
· Report regulatory returns to ORSO Schemes Authority according to the regulatory timeline and perform reasonable check and health check
· Communicate with relevant teams for necessary amendment of the customers records to reflect the accurate and latest information in system
· Comply with the group's service standard and regulatory timeline
· Work on ad hoc assignments.

Desired profile

Qualifications :

Requirements
·  Form 5 education with five subjects passed
·  Basic knowledge of MS office applications
·  Chinese and English typing with fair speed
·  Good in written and spoken English and Chinese
·  MPF/ORSO basic knowledge is preferable.
To be considered for this role, the relevant rights to work in Hong Kong is required.

You'll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.