Assistant Manager Trade Middle Office

Job description

Assistant Manager Trade Middle Office, Global Trade & Receivables Finance

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia. We are currently looking for an Assistant Manager Trade Middle Office to join our Manchester team.


Your responsibilities will include:
· Ensure the operational efficiency and cost effectiveness of the Business Services Centre/Department.
· React promptly to requests received from Global Trade and Receivables Finance (GTRF) Sales/Relationship managers and client services in respect of the processing of client transactions.
· Ensure our customers receive a quality service at all times.
· Promote and enhance HSBC's Trade & Guarantee capabilities.
· Provide technical advice and guidance to internal & external clients.
· Mentor and provide guidance to junior members of the team to facilitate their enhanced learning and development
· Contribute to staff development.
· Contribute to a culture of continuous improvement
· Ensure our customers receive a quality service at all times.
· Promote and enhance HSBC's Trade & Guarantee capabilities.
· Provide technical advice and guidance to internal & external clients.

Desired profile

Qualifications :

The ideal candidate for this role will have the below experience and qualifications:
·  Experience providing a specialist service for customers, internal and external who deal with International Trade in either importing, exporting or both.
·  Account reconciliation
·  Customer driven, Ability to work on your own with minimal supervision, Meet tight documented processing deadlines, Accuracy and attention to detail.
·  Trade knowledge is essential
·  Consistently achieved objectives set for them and taken action to improve their own performance
·  Self-awareness with confidence to work independently and take responsibility for own development
·  Both spoken and written communication skills with experience of sharing information effectively, in a clear, concise and professional manner
·  Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals
·  CDCS preferred

The base location of this role will be 4 Hardman Square, Manchester

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies