Assistant Manager, Operations

Job description

External Job Title: Assistant Manager, Operations

GCB level: 7

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Business Descriptor:

Though the incumbent would be part of INM CMB initially, these 3 Positions would be boundary changed to HoST during 2017.

Within HSBC Technology and Services, Operations team is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

We are currently seeking an experienced professional to join the team.

Principal Responsibilities

· The incumbent would be part of the LEA team handling letters received from Law enforcement agencies. Eg. ED, Income tax, etc.

· Ensure day to day letter received from LEA's are tracked from start to closure.

· Diligently review the letters received and retrieve data as required by LEA.

· Ensuring that data submitted to LEA is accurate and complete.

· Ensure adherence and compliance to regulatory recommendations.

· Maintain HSBC internal control standards; ensure the timely implementation of internal and external audit points.

· Ensuring that complaints are at the bare minimum on the operational front.

· He / She should be able to handle and cope up with increasing volumes

Desired profile

Qualifications/Requirements:

·  Good written and verbal communication skills – Mandatory
·  Has exceptional and updated knowledge of general banking practice
·  Is well organized and depicts professional image
·  Is extremely calm and composed and has good listening skills
·  Strong Interpersonal Skills
·  Good team player as the job will require close co-ordination with other departments.
·  Having an eye for detail and ensuring process flows are followed diligently.



Any other additional Information:

Minimum 12 months in current role

You'll achieve more at HSBC.

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The Hongkong and Shanghai Banking Corporation Limited (HSBC) India