Assistant Manager, Fraud Operations - Hang Seng Bank (HK)

Job description

Job description

A Career with Hang Seng Bank 

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. 

We are currently seeking a high caliber professional to join our department as Assistant Manager, Fraud Operations.

Responsibilities:

·  Review and adhere to established policies and procedures to ensure compliance with all relevant regulations and internal policies.
·  Develop and implement strategies to prevent, detect, identify, investigate and prosecute fraudulent activities.
·  Provide stakeholders with advice on the prioritization of fraud controls as well as an escalation route for ineffective operation.
·  Review and perform quality check on offshore fraud operations team’s investigation and detection alert handling on suspicious transactions and timely escalate serious or syndicate fraudulent activities for further actions.
·  Assist to lead and drive the offshore fraud operations team to ensure the fraud detection and investigation functions are effective and efficient.
·  Analyse fraud transaction patterns and defrauding behaviours to provide insights for enhancing fraud detection capability.
·  Ensure investigations and detection alert handling are conducted in a timely manner with full adherence to service standards and timelines set by the Bank and regulators.
·  Provide guidance/direction to mentor members of the team or develop their skills.
·  Handle ad hoc projects as assigned.

Requirements

Requirements: 

·  University Graduate in Business Administration, Banking, Finance, Account or related discipline.
·  Minimum 2 years of solid experience in fraud operations / fraud risks / investigations.
·  Ability to communicate effectively, embrace change and overcome challenges.
·  Ability to prioritize conflicting demands and problems in a dynamic environment.
·  High level of influencing skills with the ability to communicate to multiple stakeholders.
·  High proficiency in English, Chinese and Putonghua.
·  Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
·  Experience on QC/QA/monitoring a team/ audit work.

Visit Hang Seng Career Page  and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.