Assistant Manager, Fraud Operations - Hang Seng Bank (HK)

Job description

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

WPB Fraud

We are currently seeking a high caliber professional to join our department as Assistant Manager, Fraud Operations.

Principal responsibilities

·  Understand and adhere to established policies and procedures in own team
·  Develop and implement strategies to prevent and reduce fraud and the identification, investigation and prosecution of all fraudulent activities
·  Provide stakeholders with advice on the prioritization of fraud controls as well as an escalation route for ineffective operation
·  Review and perform check off-shore team’s investigation activities on suspicious transactions, determination of holding customers liable for losses to safeguard the Bank’s interest and escalation of serious or syndicate fraud activities for further actions
·  Ensure investigations are conducted in a timely manner with full adherence to service standards and timelines set by the Bank and regulators
·  Provide guidance/direction to mentor members of the team or develop their skills
·  Handle ad hoc projects as assigned

Requirements

·  University Graduate in Business Administration, Banking, Finance or related discipline
·  Minimum 2 years of solid experience in fraud opeations / fraud risks / investigations
·  Ability to communicate effectively, embrace change and overcome challenges
·  Ability to prioritize conflicting demands and problems in a dynamic environment
·  High level of influencing skills with the ability to communicate to multiple stakeholders
·  High proficiency in English, Chinese and Putonghua
·  Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
·  Experience on QC/QA/monitoring a team/ audit work

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