Assistant Manager, Fraud Operations - Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Manager, Fraud Operations

WPB Chief Operating Office (WPB COO) – Fraud and Credit Control Services

We are currently seeking a high caliber professional to join our department as Assistant Manager, Fraud Operations.

Principal responsibilities

· Develop and implement strategies to prevent and reduce fraud and the identification, investigation and prosecution of all fraudulent activities
· Provide stakeholders with advice on the prioritization of fraud controls as well as an escalation route for ineffective operation
· Review and perform check off-shore team's investigation activities on suspicious transactions, determination of holding customers liable for losses to safeguard the Bank's interest and escalation of serious or syndicate fraud activities for further actions
· Ensure investigations are conducted in a timely manner with full adherence to service standards and timelines set by the Bank and regulators
· Handle ad hoc projects as assigned

Desired profile

Qualifications :

Requirements

·  University Graduate in Business Administration, Banking, Finance or related discipline
·  Minimum 2 years of solid experience in fraud opeations / fraud risks
·  Ability to communicate effectively, embrace change and overcome challenges
·  Ability to prioritize conflicting demands and problems in a dynamic environment
·  High level of influencing skills with the ability to communicate to multiple stakeholders
·  High proficiency in English, Chinese and Putonghua
·  Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.