Assistant Manager, Customer Care (12 months Fixed Term Contract) - Digital Business Services

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as an Assistant Manager, Customer Care (12 months Fixed Term Contract).

Principal Responsibilities

·  Handle customer complaints and written enquiries received via different sources in accordance with documented procedures within standard turnaround time with high quality output
·  Being the central point in liaising with all external and internal related parties in complaint handling and communication with complainants, both written and verbal, to resolve the complaint properly so as to minimize the reputation risk of the company
·  Conduct thorough investigation independently, identify the root cause, review the effectiveness of preventive measures and provide recommendations for business improvements where appropriate
·  Assist in arranging and providing training and sharing sessions to relevant parties to uphold complaints handling skills

Requirements

·    Degree in Business Administration, Finance or other relevant subjects
·    Experience in customer facing roles in Pensions or Financial industry with customer centricity mindset
·    Good knowledge of MPF legislation and scheme administration process for MPF and ORSO products
·    Good analytical skills and critical thinking to conduct and analyse fact findings in particular complex cases
·    Ability to work under tight schedule while maintaining high quality deliverables
·    Good interpersonal and communication skills in oral and written English and Chinese
·    Fluent in English and Cantonese

You’ll achieve more when you join HSBC. 

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.