Assistant Manager Credit Services (FOL)

Job description

· If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within HSBC Technology and Services, Global Change Delivery focuses on delivering exceptional project and programme management services to the business and enabling function, playing a critical role in aligning the Bank's change portfolio to reflect business priorities, investment parameters and resource capabilities. The division is instrumental in driving change improvements in customer experience and unit costs through automation, standardisation and optimisation of HSBC's operating model covering people, processes, products and channels.
We are currently seeking an experienced professional to take on the role Assistant Manager Credit Services (FOL) .

Credit Services supports Business Banking, Corporate Banking and Global Banking across the Group in the areas of issuance Facility Offer Letter, documentation, insurance, HUB/HFE maintenance, Redemption, Discharge and Security Management, for HBMY, HBMS and Labuan ffshore.

Principal Accountabilities
· Management of the day to day operation of Credit Services, which include Facility Offer Letter issuance for Business Banking /Corporate Banking/Amanah/Global Banking and Labuan Offshore to ensure accuracy and there is no breach of SLA ;
· To work closely with CMB & GB, Product team, Risk and Policy, Shariah and legal to ensure compliance of guidelines and keep abreast of new developments via regular meet-ups and discussions.
· Manage business partners by prioritizing and providing enhanced services to facilitate a differentiated experience to our business partners and customers.
· Ensures the operating procedures for the department/section comply with BIM/FIM/MYH/BNM audit and compliance requirements;
· Contribute to the performance & development of staff by providing on-the-job training and identifying staff development requirements ;
· Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring;

Desired profile

Skills / Attributes

·  Strong knowledge of Corporate Credit Administration or Commercial Lending.
·  Strong team player with an energetic, enthusiastic and flexible working style;
·  A team leader who is able to lead, motivate and guide a team;
·  Strong communication and analytical skills;
·  Strong interpersonal skills and able to work independently;
·  Good at multi-tasking and able to prioritise jobs that are time critical;
·  Able to work under pressure and for extended hours whenever required;
·  Strong interest in improving the current processes and enhancing customer service:
·  Is customer-oriented and maintains a proactive approach in problem solving;
·  Applied knowledge of HUB, CARM, GWISCORP, Loan Database, HotDoc, CMB & GB guidelines will be an added advantage,
Applications for promotion/transfer must meet the Internal Resourcing Policy (ICL08104 dated 03JUN2008) and the minimum eligibility criteria (please refer to the HBMY Intranet under Human Resources webpage/ Guideline on Career Progression - Non Executives).

You'll achieve more when you join HSBC.

www.hsbc.com.my/careers

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Issued by HSBC Bank Malaysia Bhd.