Assistant Manager, CDD and Onboarding - Commercial Banking

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small and large businesses reach their potential.

We are currently seeking a high caliber professional to join our team as a Assistant Manager, CDD and Onboarding .

Principal responsibilities

· ​Engage existing clients by phone, email or face to face meeting in the collection of detailed client information and supporting documentation required for the completion of the Customer Due Diligence profile for the immediate backbook refresh activity as well as periodic reviews and reviews which are trigger generated.
·
The role will ensure client expectations are set against defined Service Level Agreements and are visible and managed across all functions.

·
Liaise with the client to gather detailed client information and supporting documentation required to complete the Customer Due Diligence profile including Financial Crime Risk Review and Know Your Customer

·
Review and check for completeness of information and supporting documentation before submitting the case to Operations for review and approval

·
Act as a point of escalation for backend Operations and escalate a case to the Relationship Manager if the client is not cooperating

·
Timely and accurately updating the activity tracker for management reporting

Desired profile

Qualifications :

Requirements

·  ​University graduate with relevant years of Customer Onboarding working experience
·  Business focused with records of successful accomplishment in providing consistently outstanding customer service
·  Details conscious and able to work independently
·  Proven record of delivery within challenging time scale
·  Highly motivated and prepared to accept challenges
· 
Strong interpersonal, influencing and presentation skills

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.