Assistant IT Infrastructure Delivery Manager, Network - Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant IT Infrastructure Delivery Manager, Networks

IT Infrastructure Delivery, Technology

Hang Sang deploys the latest technologies to meet changing customer needs and enhance the Bank's leading and competitive position in the market.

Our professional Information Technology experts are dedicated to developing customer-oriented systems and ensuring that our valuable customers can enjoy a sophisticated range of banking products in the most efficient and convenient way. Our Internet/Mobile Banking and Payment services highlight our development as a major e-player. Innovative and technology-driven online services such as Internet/Mobile banking, Mobile Payment and other wireless financial services allow our customers to manage their wealth with ease any time around the world.

IT Infrastructure Delivery (ITID) – Networks oversees the Bank's IT infrastructure and supporting services that include data/voice communication networks, Contact Centre services and recording system that are fundamental components of the Bank's daily business operations.
Should you join our ITID function, you will be provided with a working environment that fosters comprehensive on-the-job training program and career opportunities.

We are currently seeking a high caliber professional to join our department as Assistant IT Infrastructure Delivery Manager, Networks.

Principal responsibilities

· Deploy, configure, test, and maintain systems of the Bank on all network aspect (voice / contact centre / data network)
· Perform network related ongoing performance tuning, upgrades, and resource optimization as required.
· Perform proactive system monitoring, verifying the integrity and availability of network infrastructure.
· Handle network BAU request and problem case from business user
· Apply patches and firmware upgrades on a regular basis to maintain operational and security standards.
· Provide assistance for escalated support cases from application team.
· Maintain configuration standards and operating procedures.
· Assist on call flow analysis, design, documentation and testing
· Communicate effectively with supervisors, peers, project managers and end-users.

Desired profile

Qualifications :

Requirements

·  Bachelors' Degree in Computer Science, Engineering or other information technology-focused field of study.
·  3+ years IT infrastructure experience supporting network infrastructure in financial services company, with a strong focus on IP networking technologies supporting voice and data networks.

·  Experience with LAN & WAN among different service providers

·  Experience with Cisco VoIP infrastructure, Call Manager, Voice Gateway will be definitely advantage.

·  CCNA certification or above.

·  Experience in working on medium to large-scale projects, in tracking and reporting the status of the projects.

·  Good knowledge of networking technology, regulatory & compliance.

·  Proficiency in both English and Chinese; fluency in Putonghua and other dialects an advantage

·  Require working on odd hours.
·  Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes