Assistant Insurance Coach Manager, Sales Management Section - Hang Seng Bank (HK)

Job description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Insurance Coach Manager, Sales Management Section

Channels Management - Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our Sales Management Section as Assistant Insurance Coach Manager .

Principal responsibilities

· Assist in all aspect of training matters for telesales team, including identify training needs, design and carry out the training program with continuous productivity analysis.
· Work closely with internal stakeholders and provide field coaching support to uplift sales staff's capability and performance and achieve overall insurance sales and non-outcome goals.
· Provide daily sales support by arranging sales aid / motivational toolkits to facilitate sales process and ensure all regulatory requirements are up to standards.
· Keep abreast of the changes in the latest regulatory requirements, internal guidelines and policies

Desired profile

Qualifications :

Requirements

·  University degree in a related discipline or other relevant qualifications
·  Minimum 3 years coaching experience in insurance business. Experience in banking industry /Call Centre environment is much preferred
·  Strong presentation, communication and coaching skills
·  Good command of Chinese and English
·  Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes