Assistant Financial Services Manager - GRP INS COOOPS -INHK1

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Financial Services Manager - GRP INS COOOPS -INHK1.

Principal responsibilities

·  Organize, lead and motivate operations team employees to provide service/support to customers.
·  Implement company plans, manage team performance and initiate improvement plans to provide quality service to customers and improve operational efficiency.
·  Maintain HSBC’s internal control standards, including the timely implementation of any issues raised by internal and external audit departments and external regulators, as well as appropriate internal control standards relevant to the role.
·  Implement the Group Compliance Policy applicable to the role.
·  Be aware of the operational risks associated with the role and ensure that all actions taken while working at HSBC take into account the possibility of operational risks occurring.

Requirements

·  Assist department managers to effectively manage and drive the team to meet service level agreement requirements.
·  Effectively guide the team to maintain good work quality and create a cohesive team spirit.
·  Good interpersonal communication skills, able to effectively maintain effective and good collaborative relationships within the department and with various departments.
·  Lead the team to clearly understand the group and department strategies and provide correct direction guidance.
·  Have good customer service awareness.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.