Assistant Customer Development Manager Shenzhen Branch HSBC China (Pearl River Delta)

Job description

Retail Banking and Wealth Management (RBWM)
Retail Banking and Wealth Management leverages HSBC's global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join our team.

In this role, you will:
To assist Sub-branch Manager to lead a customer development team in people management, sales performance management, training and coaching, and operational risk control, so as to maximize the productivity of the team and contribute to the achievement of business strategy with high quality sales and service standard.
To closely monitoring the sales and services quality provided by team members so as to ensure the sales/service process is strictly followed and the delivery of a consistently excellent customer experience.
To ensures fair outcomes for customers are delivered in all situations.
To manage, lead and motivate a team of highly mobile sales staff, and to lead a mobile sales team to focus on activities to expand HSBC's new to wealth acquisition.
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Desired profile

Qualifications :

To be successful in the role, you should meet the following requirements:
Bachelor degree or above
At least 3 years' sales related experience in retail banking
Strong communication skills and could work under pressure
Experience in channel development preferred
Experience in sales management preferred

You'll achieve more at HSBC.
www.hsbc.com.cn/careers

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Issued by HSBC Bank (China) Company Limited