Assistant CSEM Exit Execution Manager - Wealth and Personal Banking

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.

We are currently seeking a high caliber professional to join our team as Assistant Client Selection and Exit Management Execution Manager .

Principal responsibilities
· CSEM has a challenging change agenda to improve the end to end customer journey and streamline key aspects of the operation. The role holder would have a passion for Customers and be responsible for implementing change.
· Ensuring that the entire end to end process of CSEM is operationally effective. Issues are escalated and no systemic breakdown of process.
· Work closely with Distribution, Collections, Customer Experience, Compliance, Legal and Risk to ensure the continuous improvement of the CSEM process from the Customer perspective.
· Coordinate projects on Client Selection and Exit Management related customer communication enhancement.
· Conduct Quality check on Client Selection and Exit Management case exit execution.
· Ensures customers outside HSBC's financial crime risk appetite are exited across the Group and pose no further financial crime risk to HSBC. In addition, ensuring customers previously exited for financial crime reasons cannot re-onboard.
· Develop new and generate regular management information report.
· Analysis of MI relating to the implementation of CSEM, using the data to inform the business on current performance and impacts, and then work with the Business to identify trends and actions required.
· Support record management in system for case management.
· Support activities on team administration.

Desired profile

Qualifications :

Requirements​
·  Degree holder with banking experience with proven track record
·  Practical knowledge of broad range of retail banking and wealth management products and services
·  Ability to operate with clear vision under stress in crisis management situations and operate effectively against uncertain and on unfamiliar ground
·  Strong language, communication and presentation skills
·  Experience in analysing large amounts of data
·  Proficient in Microsoft office, strong Excel and Powerpoint skills
·  VBA & running Macro, desirable

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than six months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You'll achieve more at HSBC.

www.hsbc.com/careers

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

To be considered for this role, the relevant rights to work in Hong Kong is required.

Issued by The Hongkong and Shanghai Banking Corporation Limited.