Analyst - KYC CMB NNS ALERT REVIEW UTILI - HSBC Operations, Services and Technology - Pazhou

Job description

Some Careers grow faster than others.

If you're looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets. In this role, you will:

· Managing requests assigned in a timely and accurate manner, contributing towards positive client experience of the end to end remediation process
· Performing out-going / incoming calls, providing excellent customer service and assistance to the customers on CDD projects.
· Taking ownership of remediation related problems as they arise working closely with all CDD functions to ensure bottlenecks are resolved in an efficient and timely manner.
· Providing solutions to problems.
· Adhering to all performance level agreements at all times
· Complete other related duties as assigned.

· Proactively develop understanding of the business and product area thus creating a knowledge base with in CDD
· Work closely with all CDD functions to develop and vet new business requests in an efficient and timely manner, thereby enhancing performance, quality, and accuracy and reducing TAT.
· Working closely with the Assistant Managers providing support and coverage as appropriate

· Ability to work to tight deadlines and under pressure.
· An active participant during crisis management and process team meetings and Provide support and guidance to your peer group in order to meet CDD objectives
· Own the profile management of requests assigned.
· Contributing to positive and productive environment through openness, flexibility, positive attitude and prompt reporting and escalation of issues and proper time management.
· Should be an active team player.

· Operational Effectiveness & Control Identifying the customer's issues and queries accurately. The issues and queries should be analyzed, resolved and answered by following the standards, procedures, policies and group guidelines.
· Perform activities as per the set quality standards and meet quality parameter defined in for the process. Work on feedback and ensure errors are not repeated.
· Adhere to the compliance/ audit requirements set and communicated by the GSC management; keep the confidentiality of sensitive information of users; ensure breach of confidentiality is immediately bought to the attention of the line manager.

Desired profile

Qualifications :

·  A Bachelor's degree or with equivalent industry/functional experience
·  Computer literate and ability to work on basic applications like MS Excel, MS Word and Lotus Notes
·  Fluency in spoken and written English
·  Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.
·  Ability to balance quality and quantity (volumes) with primary focus on quality.
·  Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training.
·  Is self-motivated, pragmatic (sense of urgency is a must)
·  Willing to work a flexible schedule to accommodate business needs.

You'll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

***Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China***