Analyst

Job description

Global Change Delivery Analysts are at the centre of how GCD shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for supporting Requirements Management, Design, Change Management and Implementation Management activities. Analysts work collaboratively with Business Analysts, Process and Business Consultants, delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Analyst will support Change Management activities such as early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Analysts will also support Implementation Management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they will support Process Consultants in analysing and re-engineering world class business processes. 
 
Impact on the Business
 
VALUE CREATION
Works well with others and puts self in others shoes to gain a greater understanding of their point of view
Maintains personal and professional development
- upgrades professional knowledge, skills, experience and accreditation; acts as a good team member
Accepts the continuing need for flexibility and takes a supportive, practical approach to change and innovation; participates and learns about the change to effectively adapt
Takes accountability for work / time management; produces high quality outputs and works without needing constant supervision, approaching new tasks or challenges with confidence and enthusiasm
Solves problems systematically, logically and independently and where appropriate involving supervisors
Shapes basic ideas, makes suggestions in regards to potential quick wins
Understands basic tools from the re-engineering toolkit and uses these to conduct basic analysis
- gathering current state data (operations, financial etc) and identifying improvement opportunities
Customers / Stakeholders
 
OPERATIONAL PERFORMANCE
Gathers and details business requirements, supporting prioritization and traceability
Designs parts of a solution based on the business requirements
Supports on planning a change approach, including considerations on how to manage impacts to the change audience (e.g. planning/sequencing of change activities)
Supports change journey planning and highlights any risks and issues
Supports team to define and manage implementation (e.g. definition of interim and target states, pilot/ roll out approach and managing implementation readiness); manages individual implementation activities (e.g. develops training materials)
Prepares and delivers change communications and training to change audiences
Supports process mapping/ re-engineering design activities using standard tools for both statistical and qualitative methods
Supports re-engineering delivery and implementation activities
Supports the production of business case
Leadership & Teamwork
 
CAPABILITY AND PEOPLE DEVELOPMENT
Understands the importance of connecting effectively with others to achieve their own and team goals
Builds professional relationships within work area and utilises this to learn from others and re-use existing GCD knowledge and material
Maintains personal and professional development
- upgrades professional knowledge, skills, experience and accreditation, allowing movement quickly and efficiently between work activities of different focus
Brings drive and energy to own role, as well as an enthusiasm to collaborate productively with others
Participates in team engagement and motivation initiatives (e.g. learning and development opportunities, team networking events etc.)
Speaks confidently and fluently using appropriate pace and level; writes clearly and concisely to convey information accurately and effectively
Takes accountability for work / time management; works without needing constant supervision, approaching new tasks or challenges with confidence and enthusiasm
Operational Effectiveness & Control
To implement the Group compliance policy locally by containing compliance risk in liaison with the Head of Group Compliance, Global Business Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators.
Complete other responsibilities, as assigned.
Major Challenges
Solving uncertain problems – Analysts will often need to tackle difficult problems where some factors are uncertain and agree outcomes with multiple stakeholders with different interests and viewpoints.
Multi-disciplinary – Analysts need to be able to support the shaping of business requirements and solution designs that encompass all aspects of the delivery (customer, people, process, policy, technology
- system, data, infrastructure, etc).
Role Context
The vision statement for Change Delivery is “To be the businesses’ primary change partner, support the implementation of the Group Strategy and make change a source of sustainable competitive advantage for HSBC”. The jobholder works generally as part of a wider project team and is provided direction by Business Analysts, Process Consultants, project managers and Business Consultants. They may act independently in projects of small to medium complexity. They will need to have the ability to work closely with and build good relationships with Software Delivery, IT Operations, Service Delivery, and with other delivery partners and Global Functions.
The jobholder is expected to successfully engage in multiple initiatives simultaneously.
 Management of Risk
Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
The jobholder will support the assessment of operational risks and likelihood of operational risk occurring. This will be achieved by reviewing risks associated with the role and inherent in the business, taking account of changing global economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new processes. Effective and timely remedial action should be evidenced. Group Programs and regional/local programs/projects must be managed in accordance with the Group Controls Framework and with relevant FIMs. Solutions must comply with applicable legal and regulatory requirements
- albeit that inherent in the role is the requirement to challenge our interpretation of these requirements to ensure that we take a commercial approach to their implementation.
Observation of Internal Controls
Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
The jobholder will adopt the Group Compliance Policy by escalating any identified compliance risk in liaison with, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. Analysts adhere to the Groups standard tools and methodologies :
GCD Project Management Framework (RBPM)
GCD Programme Management Framework
GCD Business Consulting Framework
GCD Process Consulting Framework
Group Standard Business Case
Clarity

Desired profile

KNOWLEDGE
Awareness of Global Change Delivery frameworks, methodologies and best practice techniques
Awareness of the purpose, culture and fundamentals of Global Change Delivery
An understanding of HSBC Group structures, processes and objectives
Some knowledge of process improvement or requirements gathering techniques
Demonstrated ability to build and maintain effective relationships
EXPERIENCE
Overall financial services industry knowledge with specific functional expertise
Experience gathering requirements, process re-engineering or conducting design activity
Experience of communicating effectively with a range of stakeholders
Exposure to change implementation activity
Some experience of data analysis and interpretation.
Good verbal and written communication skills and some experience in face-to-face presentation.
CAPABILITIES
Achieving Excellence
Business Analysis and Design
Change and Implementation Management
Problem Solving and Critical thinking
Embracing Change
Delivery at Pace
Collaboration
Impactful communication
Commerciality
Leading Self and Others
Process Re-engineering
Tracking, Reporting and Governance
Planning and Plan Management
Risk and Issue Management
Stakeholder Management
QUALIFICATIONS AND ACCREDITATIONS
ISEB Diploma in Business Analysis-Optional
Lean Six Sigma Yellow / Green Belt
- Optional
Degree in Business Information Systems or a related field
- Optional
EEO/AA/Minorities/Women/Disability/Veterans