Technical Support Representative (BPO Software Account)

Job description

HP Enterprise Services, Business Process Services is seeking to identify highly motivated and qualified individuals for various future opportunities as Technical Support Representative for a Canadian Software Account.
 
In anticipation of these opportunities becoming available, completing a profile will allow us to evaluate your qualifications and interests and will allow us to stay connected.
 
HP Enterprise Services is the global business and information technology services division of Hewlett-Packard. As one of the world’s leading services organizations, serving more than 400 of the Fortune 500 companies and more than 1,000 businesses and government agencies in 135 countries, we help clients focus their IT investments to better engage with their customers, manage risk, tackle the explosion of data, and transition to a new style of IT. Through our seven interconnected practices, we advise, transform, and manage to advance each enterprise, no matter where they are in their journey. We also bring the best of HP together to deliver innovative solutions that matter to our clients. Leveraging HP's portfolio—one of the most complete in the industry—we offer end-to-end solutions for today's IT environments. For more than 50 years, we have built a strong reputation of industry expertise and delivering the best client experience in the industry. Our clients have relied on HP Enterprise Services as a partner they can trust to deliver mission-critical services and value to their enterprise.
 
Profile/Role description
 
Customer support service center consists of the Customer Service Support and sales team offering customer service, sales and technical support to a wide variety of countries.
The Customer Support service operates 24 hours.
The aim of the call center is to deliver high quality technical support via phone, email or chat to our customers who use or would like to use our software applications.
 
Responsibilities 
 
The Tech Support Specialist will receive all English language customer concerns and issues and provide superior Customer Service and / or Technical Assistance to customers by e-mail, chat and phone.
The Tech Support Specialist is asked to concentrate on only one or the other support channel. The must be able to work in all three support channels (e-mail, hat and phone) at any given time and at the request of their superior.
The Tech Support Specialist is responsible for and has access to all resources available to provide a resolution to a customer’s problem.
This role is open to FRESH GRADUATES.

Desired profile

Education and Experience
 
Minimum education of 2nd year college graduate
Fresh Graduates with excellent communication skills in English
Minimum of 1 year customer service experience, preferably in call center.
Experienced online/sales agents-soft sales, upselling, customer/client subrcription management
Must be at least 18 years of age or older.