Monitoring Administrator

Job description

Minimum of 2/3 year experience within IT Operations, infrastructure services support (Systems management), operations, monitoring and end user support.
Minimum of 2/3 years technical knowledge of the applicable platform that you will be responsible for: Windows & Citrix.
Must be able to demonstrate troubleshooting and problem solving skills.
Experience in operating Windows platform environments, including MS Clustering, NLB, backup operations, Middleware applications (Terminal Services, Citrix)
Knowledge of Microsoft Core components is mandatory. (DNS, DHCP, WINS)
Knowledge of Enterprise class x86 servers (HP, IBM & DELL) is mandatory.
Knowledge of Remote Admin Tool is mandatory.
Basic understanding of Active Directory concepts.
Basic understanding of Storage and back up concepts.
Willingness to develop strong competencies in Windows platform support
Knowledge of HP ITO and HP Open view monitoring will be a plus
Excellent understanding of ITSMITIL processes.
Good communication and interpersonal skill are mandatory.
Microsoft and ITIL V3 Certification recommended

Desired profile

Full Time Degree in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent experience.