Quality Project/Program Manager - Early Career

Job description

Job Family Description:
 
Leads programs and projects regarding implementation of Quality improvement strategies, measurement, and training. Supports leadership in driving quality culture and quality improvements within the organization. Responsible for identifying and improving process and program efficiency and effectiveness. Ensure that projects and programs align with the quality strategy and vision. Coaches and provides direction to the business or functional area on quality improvement projects in order to achieve desired business results. Projects are typically shorter-term, less complex and more contained with a defined time frame. Programs are typically longer-term, multi-functional, multi-project with complex requirements and effort.
Specialist:
 
Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems/projects of diverse complexity and scope. Exercises independent judgment within generally defined policies and practices to identify and select a solution. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.
 
Responsibilities
 
Manages and leads a program involving one or more functions and project teams to promote quality culture and drive the quality improvement process for a subsystem or component of a product or service offering.
Develops schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program.
Coordinates activities of supporting project teams and internal and external partners; tracks progress against established plan and makes decisions to alter or update schedule and resource allocation to meet product requirements and development schedule.
Communicates program progress, escalations, and issue analysis to stakeholders; collaborates with management and internal development, manufacturing and service delivery partners to implement changes to product, process, or program plan to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules.
Provides guidance and mentoring to less-experienced staff members.

Desired profile

Education and Experience:
 
Bachelor's or Master's degree in Quality Management, Business Management, Engineering, Computer Sciences, or equivalent
Project management certification such as PMP/PMI certification preferred.
Lean Six Sigma or other Quality certification preferred.
A minimum of 1 year of experience.
 
Knowledge and Skills:
 
Using project planning tools and software packages to create, manage, and track project results.
Strong analytical and problem solving skills.
Demonstrated experience coordinating and directing matrixed teams and resources.
Ability to create and manage program schedules, budgets, and resource allocation plans
Excellent written and verbal communication skills; mastery in English and local language.
Ability to effectively communicate program plans, proposals, and results, and negotiate options at management levels.