Process and Capabilities Manager

Job description

Communicates project status, process standards and changes, and issues and workarounds, clearly and succinctly to business and operations support team.
Owns the research and data analysis for complex projects; may lead low complexity projects.
Represents the needs of the business or function during moderately complex process improvement projects.
Collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of moderate complexity, and understand business/customer impact.
Utilizes standard project management and quality improvement methodologies in process improvement approaches.
Drives projects and implements process changes in order to meet ongoing business objectives.
  
Contributes to business
- or function-wide processes/programs that impact multiple business units and/or countries.

Desired profile

Education and Experience Required
First-level university degree or equivalent experience; may have advanced university degree.
Typically 4-6 years of related experience in IT/business operations.
Typically 3-5 years of project management experience.
Quality improvement training required.
 
Knowledge and Skills Required
 
Thorough knowledge of HP operational processes, industry trends, and customer/partner requirements.
Broad understanding of core HP businesses and the revenue cycle.
Strong communication skills (i.e. written, verbal, presentation). Mastery in English and local language as well as other languages as required.
Strong knowledge of process area, experience with process improvement projects and ability to provide suggestions for process improvements.
Demonstrated project management, problem solving, and analytical skills.
Basic financial and business acumen.
 
Critical Competencies to Drive Business Results
 
Data Analysis & ReportingSystematically analyzes business data, and develops reports that ensure accurate, usable information for business decision-makers.
Tool Development/EnhancementDevelops, improves and educates on tools used in area of control in alignment with corporate business needs, requirements or goals
Stakeholder Negotiation & Commitment BuildingCollaborates effectively with others to ensure shared commitment to an enterprise and mutually beneficial results
Compensation AcumenUnderstands compensation, its role in maintaining performance excellence, and how its systematic application contributes to HP business success.
 
Process Management & TransformationIdentifies process short-comings and works with others to improve or transform processes
 
Problem SolvingApproaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution
Change ManagementDevelops methods for supporting innovation and change across the organization