HP Indigo Field Engineer Benelux

Job description

The Printing and Personal Systems (PPS) organization is HP’s largest business unit in terms of revenue, with a product portfolio that encompasses personal computers, technical workstations, printers, graphics solutions, managed-print services and internet services. At PPS, our products are inspired by our customers and reflect our passion to fuse form, function, style and reliability into great computers and printers. This focus, coupled with unmatched global scale, has made PPS the world’s leader in printers and PCs. We attribute our success to the expertise, passion and commitment of our people. The Graphics Solutions Services (GSS) is a worldwide leader in commercial and industrial printing solutions. The GSB portfolio includes Designjet, Indigo, Inkjet High-speed Production Solutions, Latex, Scitex, and Specialty printing systems. GSB’s solutions are instrumental in driving the analog-to-digital transformation of the printing industry. HP invents. We make ideas happen. And we make great products. Our locations are state-of-the-art, cutting edge and all over the world. We continuously seek to improve and innovate our products, not only to meet the needs of our clients but also to foresee them. One of the areas in which innovation and growth are key concepts is the HP Indigo Digital press team belonging to the Graphics Solution Group. The HP Indigo digital printing technology delivers superior print quality at high productivity driving innovation in multiple graphics market segments (commercial printing, photo printing, transactional printing, labels & packaging). HP Indigo team offers a wide range of solutions responding to the specific needs of the different markets. More details about the HP Indigo solutions and products can be found on the following link : http://h10088.www1.hp.com/cda/gap/display/main/index.jsp?zn=gap&cp=20000-13698-16021_4041_12_ Through a dedicated team of professionals, we offer global technical support to our clients whenever their operations are at stake. We ensure that they can meet their clients’ needs as optimally as possible. We are not mere suppliers, but reliable business partners. When the first level of technical support is unable to solve immediate issues our on-site engineers are there to extend their expertise. We offer a diverse working environment where communication knows no boundaries. With an extensive scale of nationalities, backgrounds and age groups we reflect diversity in its most inner sense. We offer you the opportunity to be part of a dynamic, high-performance and dedicated organization. This will allow you to perfectly combine your technical and communication skills whilst contributing to virtually change the face of the HP digital press technology. As a Field Service Engineer you are the focal point to our clients in need of immediate on-site technical assistance (potentially 24/7). You follow-up on the remote diagnosis and resolve it as quickly as possible in order to enable your client to remain operational at all times. You’ll be expected to install, configure, maintain and repair systems. Furthermore, you demonstrate a proactive approach and contribute to maintenance related activities. The systems you work on are highly complex but need quick learning and understanding. You have the ability to rapidly identify the nature of (complex) issues and to provide optimal solutions. You keep yourself continuously updated with the latest developments within the industry

Desired profile

The HP Indigo service team for the Benelux is looking for a professional with an intermediate or higher vocational technical background covering both mechanics and electronics with minimum 5 years of experience in a similar field engineer position and environment. Ideally within the graphic and/or digital press industry. You are passionate about what you do and understand the importance of client focuses. You will be travelling across the Benelux territory to serve the extended customer base for clients in need of on-site technical support. Dedication, teamwork and a proactive attitude are your primary qualities. You have the ability to interact at all levels of the organization whether internally or externally. You are a problem solver and appreciate quick action and measurable results. You enjoy a diverse working environment and feel that you can bring true added-value to a team. You have excellent communication skills in English and Dutch. Additionally, you possess:
- Associate's degree or equivalent experience and minimum 5 years of experience. Advanced knowledge in the field of electro-mechanical technology
- Previous field experience with support of high end digital printing presses or complex electro-mechanical industrial products
- Strong troubleshooting skills
- Experience with installation and break down of industrial equipment,
- Strong troubleshooting skills down to electronics component level
- Willingness to travel
- Strong interrelation skills
- Strong English and Dutch language skills
- Geographical location : Zwolle / area Utrecht / area Rotterdam About HP HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today— we are eager to learn more about you! If you know a friend who may be a fit for the job please refer them. Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time. As a standard part of our hiring process we conduct candidate screenings including CV, education and criminal checks.