Customer Solutions Representative

Job description

HPFS background:
 
HPFS EMEA TVS manages the buy-back and disposition of expired customer assets and so supports technology refresh.
Services in scope are individual asset  Take-Out on request as well as long term engagement with large accounts in programmatic Asset Recovery Services .  Both consisting of on-site packaging , pick-up, data erasure , tech refresh and disposition options such as remarketing , redeployment , recycling and finally a detailed reporting on asset types and conditions and financial settlement with the client.
 
The Role:
 
Responsible for validating customer requirement with country delivery capabilities
Contribute to SOW creation from a delivery perspective
Deal setup in HPFS IT systems and kick-off with the regional delivery team
Manage delivery performance
Regularly obtain client feedback on service experience
Provide analysis of weaknesses in delivery, plan and execute appropriate corrective action.
Responsible for development and maintenance of a performance reporting system across multiple programmatic accounts that focuses on the key metrics
Delivery cycle times
Delivery cost
Service quality
Settlement reporting with the accounts
Responsible for ad hoc reporting to provide business overview to manage month end closure and forecasting process.

Desired profile

Education and Experience Required:



High school education or equivalent.

Typically requires 3-5 years general experience, or equivalent combination of experience and college level education.
  
Knowledge and Skills



- Broad knowledge of sales processes and customer service
- Excellent fluency in English 2nd European Language is a plus
- Superior communication skills both, written and verbal
- Professional experience in sales admin support job with administrative & clerical support for sales and in sales for advanced level role.
- Experience in acting as liaison between customer and sales team.
- Extensive external customer interface experience (e.g. calling tocustomers)
- Experience in maintaining strong working relationships and effective lines of communication with customers and internal partners
- Experience in customs
- Experience in answer to a wide-range of customer inquiries
- Experience in preparing proposals to customers
- Problem solving skills (e.g. customer complaints)

About HP - Hewlett Packard

Hewlett-Packard, abrégé en HP, est une entreprise d’informatique créée par deux diplômés de l’université de Stanford, Bill Hewlett and Dave Packard, démarrée dans un garage en 1939. HP, qui fabriquait et vendait à l’origine des appareils électroniques (instruments d’essais et de mesure, notamment), s’est progressivement tourné vers l’informatique et les périphériques : ordinateurs, imprimantes, serveurs, scanners, appareils photo numériques, etc. Hewlett-Packard vend aussi bien aux professionnels qu’aux particuliers, et réalise un chiffre d’affaires annuel d’environ 125 milliards d'euros. L’entreprise produit près de la moitié des imprimantes vendues dans le monde, celles-ci étant à l’origine du quart de son CA.