Customer Delivery Specialist

Job description

-  Issuing Vendor or Shipment Authorization Letter (VAL & SAL)
-  Preparing funding and booking package
-  Generating and collecting documents
-  Preparing package for compliance review
-  Scanning documents into system
-  Providing customer service by responding, Tracking, and resolving customer inquiries
-  Managing and processing changes; analyzing and ensuring customer information is accurate and up to date
-  Upgrading, add-ons, tech refresh midterm, and setting up new schedule
-  Partner with FAM in the distribution of marketing collateral (brochures, etc.)
-  Assist FAM in pursuing new business
-  Assist FAM with opportunity assessment
-  Collaborate with FAM in managing relations with the customer, HP and Resellers
-  Administer add-on or follow-on business
-  Generate and collect documents
-  Enter customer and transaction information required for lease administration activities (contract generation, booking, funding) in systems
-  Responsible for completion of asset level detail entry (entry may be outsourced)
-  Arrange to receive and proactively manage/reconcile supplier invoices (HP or external Suppliers)
-  Track deal funding to completion of payment
-  Coordinate/follow-up/reconcile on activities necessary for deal processing
-  Conduct initial and final compliance review pursuant to SOA
-  Check customer and supplier against Sanctioned Parties List at time of funding and booking
-  Support testing of new systems releases as requested
-  File documents in appropriate location per legal requirements
-   Share accountability with  Colleagues in customer delivery team to optimize customer experience and achieve team goals
-  Complete Booking and Funding
-  Prepare Welcome Packages
-  Complete Post Booking adjustments (as required)
-  Work within Schedule of Authorization (some have higher schedules of authority than others)
-  Reseller support (for web based deals); act as first point of contact

Desired profile

Education and Experience Required:
Typically a Bachelor's degree in a technical or business discipline or equivalent experience and a minimum of 2 years of related experience or a Master's degree and up to two years of experience.
 
Knowledge and Skills:
2 or more years experience.
Essential: requirements determination using structured techniques for documentation, analysis, evaluation/validation; decomposition of high-level information into details; abstracting low-level information; distinguishing requests vs needs; distinguishing requirements vs solutions; classifying/prioritizing requirements; requirements change management and traceability; identifying risks; applying creativity to solving complex problems; building relationships and working collaboratively; effective verbal/written communication; experience in an industry domain.
Specialized: developing structured user manuals and training; business rules modeling; develop and executing acceptance test plans.