Customer Engagement Management

Job description

 Acts as a first point of contact for regular, ongoing customer accounts on daily operational matters.
 Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).
 Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
 
 Handles regular, on-going customers with low complexity issues.
 Communicates with both internal and external customers at the individual contributor level.

Desired profile

Education and Experience Required
 First level university degree or equivalent experience.
 Typically 0-2 years of related experience (e.g., supply chain, customer service, procurement, financial management).
 
Knowledge and Skills
 Good communication skills with ability to convey low to medium impact messages clearly (verbal, written and presentation) to internal and external peers. Mastery in English and local language as well as other languages as required.
 Basic problem-solving and analytical skills.
 Basic knowledge of the end-to-end process of sales operations.
 Basic knowledge of local legal compliance issues.
 Ability to structure and apply basic organizational skills to manage daily operational issues.