Credit Collections Analyst

Job description

· Analyzes and recommends customer credit limits based upon credit scores..
· Investigates potential credit fraud and works closely with internal security and business partners to resolve.
· Resolves credit issues independently
· Negotiates down payment with customers and HP sales staff to allow customer to purchase above their credit limit
· Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
· Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
· Recognizes trends for nonpayment and resolves issues by engaging internal partners.
· Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer.
· Analyzes at-risk customers and recommends account strategies to prevent delinquencies.
 
·Impacts a medium value portfolio of customers.
·Ability to influence moderate value of collections.

Desired profile

Education and Experience Required:
  
· First level university degree with a focus in business or economics recommended or equivalent experience.
· Typically 2-4 years of experience in collection.
 
Knowledge and Skills Required:
 
· Intermediate written and verbal communication, negotiation, and conflict resolution skills.
· Intermediate accounting knowledge.
· Intermediate problem solving skills.
· Basic computer skills.
· Intermediate prioritization skills.
· Basic understanding of risk mitigation tools.
· Intermediate understanding of HP's order management process.
· Intermediate understanding of HP's dispute management process.
· Intermediate understanding of collection processes and financial concepts.
Intermediate influence skills