Customer Service Advisor

Job description

Who are the Home Retail Group?

We are the UK’s leading home and general merchandise retailer, bringing together some of the UK’s most recognisable retail brands including Argos and Habitat.

Argos is the UK's leading multi-channel retailer. Our exclusive Habitat brand gives our customers greater choice with premium quality and contemporary styling, as well as some best-selling iconic designs. Our Financial Services business makes it easy for our customers to buy the products they want.

Why choose us?

Our Acton Gate site is based in Stafford, just off the M6 motorway (Junction 13) with hourly bus service which passes the railway station. As a Customer Service Advisor you'll be the first point of telephone contact for our customers and that will involve a lot more than just answering questions. In return, you can expect a first-class, fully supported training programme to ensure you deliver the very best level of customer service at all times and help us to continue being a competitive brand in the market place.

We want you to:

Build relationships over the phone with our customers
Provide information on additional product & services
Assist customers with their queries & provide excellent customer service
Work as a team and support your colleagues

You will have:

Excellent listening and communication skills
Attention to detail
Ability to multi task
Working knowledge of Microsoft Office
Positive attitude
Analytical skills
Strong team working skills
Previous experience in a customer service role is desirable but not essential

The benefits for you:

Pension
23 days Holiday per year
Staff discount

Working hours

We would require you to be fully flexible between our opening hours: 8am-8pm Monday to Saturday & 10am-6pm on Sundays. Your shifts would fall within these times.

Below is a link for the bus timetable

https://www.arrivabus.co.uk/midlands/services/75-75E---cannock-to-stafford/