Receptionist / Welcomer

Job description

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you

• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Employee benefit card offering discounted rates at Accor worldwide
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Desired profile

Qualifications

• Team spirit
• Enthusiastic
• Spontaneous and empathic
• Good listening skills and ability to anticipate
• Good presentation, confident speaking skills
• Dynamic
• Sales oriented

Additional information

• experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English and French, Dutch is a plus.

We're part of HIVELY HOSPITALITY. With some 15 high-profile brands, 80 hotels in France and Europe, and 60 different professions in the hotel, catering and wellness industries. HIVELY HOSPITALITY offers a wide range of opportunities and career plans to all those in search of self-fulfillment. One condition: motivation!