Yacht Concierge - Waldorf Astoria Maldives Ithaafushi

Job description

Waldorf Astoria Hotels & Resorts is Hilton’s luxury brand of iconic hotels committed to personal service and culinary excellence in landmark locations around the world. Each property delivers unforgettable experiences and offers a strong sense of arrival with impressive public spaces worthy of hosting history. Guests can expect True Waldorf Service from the moment they reserve their stay to the moment they leave the property doorstep. 

Waldorf Astoria Maldives Ithaafushi made a wow debut in 2019 and is already recognized as one of the finest resorts in the world. Sprawled across three islands, the resort is one of the most sizable in the Maldives. It boasts the country’s largest spa, extensive recreation facilities and it’s the Maldives resort with the most culinary choices (an impressive 11 specialty cuisine dining options). Besides its 118 luxurious villas, the resort is also home to an exclusive offering: a private island, the largest in the country which is to be rented out in its entirety.

Once you get a glimpse of this one of its kind resort, you know you arrived to a sun-soaked paradise. Luxurious villas act as vast private indoor-outdoor playgrounds, each featuring its own private pool. Everywhere you look, from the standalone villa bathtub to the glass-bottomed floors in the spa’s treatment pavilions, the azure water steals the show. 

Are you ready to join our talented and dedicated team at Waldorf Astoria Maldives Ithaafushi and take your career to new heights?

What will I be doing?

A Yacht Concierge for Waldorf Astoria Maldives will be responsible for creating and ensuring all guests’ needs which will lead to a unique and memorable arrival and departure experience for the guests. Specifically, as a Yacht Concierge for Waldorf Astoria Maldives you will perform the following tasks to the highest standards:

·  To fully support the Company’s values and culture to ensure guest satisfaction.
·  To be fully familiar with the Waldorf Astoria Brand Standards and the Quality Assurance Audit and to follow these standards of service at all times.
·  To keep up-to-date with the SALT results and to seek to positively influence these results by following the Waldorf Astoria Brand Standards.
·  To maintain a high guest service focus by approaching your job with the guests always in mind and being proactive in a timely manner towards their needs and requests.
·  To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
·  To maintain a high standard of appearance and personal hygiene at all times by adhering to the Waldorf Astoria Maldives Grooming Standards.
·  To report to duty punctually and consistently.
·  To have a complete understanding of and adhere to the resort’s policy relating to fire, hygiene, health, and safety and take necessary action when required.
·  To provide guests with friendly, efficient, accurate, and polite service at all times.
·  To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
·  To take direction from and carry out any requests by management in conjunction with work.
·  To always provide guests with an enjoyable and memorable experience.
·  To be able to deal with situations as they occur and to solve problems before or as they arise, handle guest complaints in a professional manner, and involve Duty Manager or Asst. FOM/FOM necessary
·  To sell the resort’s facilities and services by talking to guests about F&B events, excursions, and cruises.
·  To attend and actively participate in training sessions and monthly communication meetings
·  To keep excellent relationships with the team, peers, and all other colleagues of the hotel.
·  To initiate the required training for the transportation team in cooperation with the AFOM/FOM and Human Resources
·  Ensure yachts are well maintained and report any damage and have rectified immediately.
·  Ensure readiness of yacht prior to guest arrival, this includes pre-boarding, cabin check, toilets, food and beverages up to standard, aroma, AC, music, etc.
·  Yacht Concierge to obtain all information about arriving guests. (VIP status/ Flight Information / Celebration / Children Names, etc.)
·  Yacht Concierge stands outside the door, and greets arriving guests. Assisting the elderly and children as they board the yacht.
·  Serving towels and refreshments to guests as soon as they are seated followed by a safety briefing.
·  To ensure all guests are adhering to the safety and security regulations of the yacht.  Life jackets must be put on children below 12 years old when they are on the upper deck during rough weather.
·  Seasick wrist band and bags are offered to guests who shows the universal sign of seasickness (Malaise, fatigue, closing eyes, hand on the head)
·  Inquiring interest from the guests so that it could be passed to the Personal Concierge upon arrival.
·  Bidding fond farewell to guests.
·  Any other tasks as requested by our guests, supervisor, or Management of the resort

What are we looking for?

A Yacht Concierge serving Waldorf Astoria Maldives is always working to create and ensure a great arrival and departure experience for our Guests. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Experience

·  Minimum 1-2 years’ experience in the same or similar role, experience as a Yacht Concierge, Butler, Concierge, or guest experience role in a Luxury Resort.
·  Knowledgeable of multi-cultural service protocols and standards.
·  Strong ability to operate and successfully arbitrate in a complex international and multicultural environment.
·  Excellent guest relations and problem-solving skills.
·  Good planning and execution skills with the ability to be persistent while focusing on detailed elements of tasks.
·  Excellent time management, organizational, communication, and motivational skills.
·  Have impeccable follow-through.

Competences

·  Candidate must have a good command of spoken and written English and Russian Language
·  Pays attention to detail and has strong customer service skills.
·  Mature, meticulous, resourceful, organized, and able to work independently.
·  Have impeccable follow-through and a “Can Do” attitude and mindset.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!