【Waldorf Astoria Osaka】Secretary - Kitchen

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

 

A Kitchen Secretary is concerned with the coordination of administrative tasks and projects within the F&B and Kitchen team, offering admin support to the F&B and Kitchen team while completing projects for the team, in line with prescribed Hilton International policies and procedures. 

 

What will I be doing? 

As the Kitchen Secretary, you will be responsible for performing the following tasks to the highest standards: 

·  Maintain high customer service focus with the customers always in mind. 
·  Possess a positive attitude, take responsibility and initiative to resolve issues, communicate clearly with customers and colleagues. 
·  Motivated and committed, approach all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. 
·  Respond quickly and positively to changing requirements including those on performance. 
·  Maintain high team focus by cooperating and supporting colleagues in the pursuit of team goals. 
·  Contribute ideas and suggestions to enhance operational and environmental procedures in the hotel. 
·  Actively promote the service and facilities of Hilton hotels to guests and suppliers. 
·  Perform all duties and responsibilities safely for yourself and others in the workplace. 
·  Prepare the supervisors’ files for briefings, including daily function sheets and documents of other Kitchen activities held in the hotel. 
·  Handle team members’ particulars and enquiries on public holidays, vacation days due to them and recording of their medical records. 
·  Arrange team members’ uniform requests and filing of accident reports. 
·  Fill productivity forms pertaining to the number of team members’ strength in their respective sections, overtime hours and number of extra labour involved. 
·  Check weekly duty rosters, keeping track of changes in shifts and team members on emergency leave such as medical leave or compassionate leave.   
·  Record these in the attendance report including split shifts and transportation claims. 
·  Arrange Kitchen department and Kitchen office requisitions such as office materials, food and beverage requests, and market lists to ensure sufficient stock. 
·  Collect mails, write letters, memorandums and follow up on memos. 
·  Attend F&B and Kitchen department meetings, keeping attendance, writing minutes and sharing the minutes to all concerned. 
·  Handle requests by other departments concerning the Kitchen department and process cake orders. 
·  Type and follow up on six months objectives, arranging team member and manager discussions for the employee’s progress report and assist in translations where necessary for team members. 
·  Check timecards, listing the number of days, lateness, absence without permission, medical leave reports, etc. 
·  Take charge and ensure that the filing system in the Kitchen office is effective. 
·  The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 
·  Carry out any other reasonable duties and responsibilities as assigned. 

What are we looking for? 

A Kitchen Secretary serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

·  University degree, college certificate or secretarial training in a vocational school or educational institute. 
·  1-2 years in a similar position. 
·  Fluent in English to meet business needs. 
·  Good command of F&B and Kitchen department related expressions. 
·  Proficient in Microsoft Word and Excel. 
·  Fast and accurate typing skills. 
·  Organized and possess good communication skills. 
·  Good translation capability. 

 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!