Waiter/ess - Waldorf Astoria Heliopolis

Job description

Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.

It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all around the world. Take the next step and be the star of your own success story!

 

What we offer:

Thriving work environment.

Team members' special rates for Hilton hotels worldwide.

Thousand opportunities for career growth and development.

Comprehensive learning & development programs that fits all fields.

Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.

Competitive compensation and benefits.

Daily duty meal.

Life insurance.

What will I be doing?

 As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

•    Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness. Check station before, during and after shift for proper set-up and cleanliness.
•    Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
•    Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
•    When complete, retrieve order from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments. 
•    Replenish beverages as necessary and check with guests for overall satisfaction.
•    Market and serve upon request any dessert items or specialty coffees.
•    Ascertain guest satisfaction and present check. Process check per hotel procedures.
•    Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.

What are we looking for?

A Waiter/ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

•    Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
•    Knowledge of the appropriate table settings, service ware and menu items.
•    Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guests to explain and record orders.
•    Ability to remember, recite and promote the variety of menu items.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Experience in Food and Beverage department in a luxury hotel environment 
·  Previous experience of cash handling
·  Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!