Valet Attendant/Bellperson - Hilton Vancouver Washington

Job description

Come join our team at this amazing property, centrally located in the heart of downtown Vancouver with easy access to Portland International Airport. Featuring 226 rooms, the hotel is within walking distance to the gorgeous waterfront as well as to local bustling attractions such as the Vancouver Farmers Market (directly across the street from the hotel!), making us an excellent base for both leisure and business travel.

Classification: Full time
Schedule: Must be able to work a flexible schedule which includes weekends and holidays
Hourly Range: $17.78-$17.78 + Tips

What will I be doing?

As a Bellperson / Valet, you would be responsible for the following:

·  When working as a Bellperson , you would be responsible for escorting arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaints each guest with room and features. Specifically, you would be responsible for the following:
·  Retrieves guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigates bellcart through public areas, guest room corridors and to elevators.
·  Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.
·  Listens and responds to guest inquiries using a positive, clear speaking voice. Answers questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.
·  Organizes and store luggage as necessary in a designated area.
·  Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies
·  When serving as Valet , you would be responsible for transporting guest vehicles in a prompt and courteous manner to and from the parking structure using safe driving practices. Specifically, you would be responsible for the following:
·  Operates vehicle using safe driving practices to ensure safe delivery of vehicle to and from the parking garage.
·  Tickets vehicle, writing guest name, room number, car license, make/model, amount of charge and length of stay on ticket. Follows established procedures for car control, including but not limited to maintaining neat, accurate logs of keys and completing required valet parking log sheets and reports. Retrieves information on guest vehicles and claim checks using Valet desk computer system as needed.
·  Greets and thanks guests in proper English, using a clear, pleasant voice. Responds to inquiries with accurate information regarding directions to local attractions, car rentals, meeting rooms, etc., according to individual needs. Assists guests with taxi services, wheelchair requests, parking options, etc.
·  Promptly answers Valet phone using positive and clear English communication. Verbally arranges and confirms parking valet requests from guests and makes appropriate arrangements for bell desk services. Responds accurately to general inquiries regarding hotel services and attractions.
·  Assists Door Attendant in opening car doors and unloading/loading of luggage to ensure the smooth flow of traffic in the valet area, issuing claim checks and tagging bags as needed. Assists guests with check-in procedure

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

·  Hospitality - We're passionate about delivering exceptional guest experiences.
·  Integrity - We do the right thing, all the time.
·  Leadership - We're leaders in our industry and in our communities.
·  Teamwork - We're team players in everything we do.
·  Ownership - We're the owners of our actions and decisions.
·  Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

·  Quality
·  Productivity
·  Dependability
·  Customer Focus
·  Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its  global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The hourly rate is $17.78 (based on applicable and specialized experience and location).

The Benefits  – Hilton is proud to have an award-winning workplace culture ranking  #1 Best Company To Work For in the World.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

·  Medical Insurance Coverage – for you and your family
·  Vision, dental, life and disability insurance
·  Mental Health Resources
·  Best-in-Class Paid Time Off (PTO) – you can accrue up to 168 hours of PTO in your first year of employment
·  Go Hilton travel discount program: 100 nights of discounted travel per calendar year
·  Debt-free education : Access to a wide variety of educational credentials  (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
·  Career growth and development 
·  Team Member Resource Groups
·  Recognition and rewards programs
·  Access to your pay when you need it through DailyPay

Other Compensation

·  Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
·  Employee referral program – refer someone for employment, receive $400 after they complete 60 days of employment
·  Complimentary meal in the cafeteria while on shift
·  Complimentary parking