Travel Trade & Groups Account Manager

Job description

A Travel Trade & Groups Account Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.

What will I be doing?

As  Travel Trade & Groups Account Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

·                     Prospect, qualify, and develop new Leisure accounts in accordance with the objectives and goals stated in the Hotel Business Plan also further developing relationships with existing partners

·                     Conduct site inspections with clients as well as coordinating FAM tours with various visitor.

·                     Prospect, qualify, and develop new Leisure accounts in accordance with the objectives and goals stated in the Hotel Business Plan as well as further developing relationships with existing partners

·                     Draft of annual wholesale agreement including any revisions stemming from discussions with the Commercial Manager

·                     Determine rates, prepare proposals, negotiate contracts, service accounts and analyze lost business for the hotel(s)

·                     Making at least 15 sales calls in a week mainly in Istanbul, if necessary in other cities

·                     Making at least 4 entertainments in a week

·                     Building up Account Development Plans and steal 5 Key Accounts from the competitor hotels in a year.

·                     Finding at least 2 new accounts in a month

·                     Selling and promoting the F&B outlets, carpark, Health Club and Laundry to the clients (Total account Management)

·                     Updating the clients for the new products and developments

·                     Being aware of the budget, forecasts and objectives of hotel and plan and execute their sales processes and reach the objectives.

·                     Developing new ideas and tactics to increase the sales performance of the team

·                     Assisting the reservation office to confirm the individual reservation requests

·                     Updating Delphi with the necessary info (i.e. guest, account profile).

·                     Providing weekly activity reports to the management.

·                     Following up the production reports for the accounts and developing action plans for the account to reach the goal and the objectives of the department.

·                     Preparing project reports, assigned by the management.

·                     Lead negotiations with travel partners in assigned market sources to achieve maximum revenue potential for the hotel while satisfying clients’ needs

·                     Work with various departments to ensure requested services are provided to customers.

·                     Following up city events reports to be aware of the happenings in the city.

What are we looking for?

A  Travel Trade & Groups Account Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Positive attitude and good communication skills
·  Commitment to delivering a high level of customer service
·  Excellent grooming standards
·  Flexibility to respond to a range of different work situations
·  Ability to work under pressure and under own initiative
·  Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

·  Knowledge of local market
·  Knowledge of hospitality
·  Passion for sales and for achieving targets and objectives
·  Degree-level qualification in a relevant field

What’s in it for me?



·  Career and development opportunities in Hilton Hotels Worldwide
·  Competitive Salary & Wages
·  Private Health Insurance
·  “Go Hilton” - discounted room rates in Hilton Hotels Worldwide for yourself and your family members & friends
·  Complimentary Dry Cleaning for Business Attire
·  50% discount on personal food & beverage consumption in the sister hotels. 
·  14 days paid paternity leave
·  Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)
·  Opportunity to make a positive impact on environment and community  with Travel with Purpose program

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!